Regional Associate Director, Property Management

Regional Associate Director, Property Management The Regional Associate Director, Property Management will act as the department head for all senior property managers, property managers, assistant property managers and supporting administrative staff throughout the assigned region. In addition, this position is responsible for the daily management of the commercial real estate assets throughout the assigned region and is responsible for driving property management transitions through the acquisition, onboarding, refinancing, and disposition processes. This position will also be responsible for the implementation of strategic department initiatives, training and mentoring, fostering teamwork, identifying property management best practices, and ensuring that the assigned remote offices feel supported and connected. Reporting to the Senior Director, Property Management, the Regional Associate Director may also perform the role of interim property manager for BKM properties or perform other internship responsibilities based upon business needs. Travel up to 50% will be required. This position is 100% in office. Job Essentials

• Hire, lead, and develop remote, on-site teams to include senior property managers, property managers, assistant property managers, maintenance technicians, and other on-site support. Must have experience leading a team of 5-7 employees.
• Hold monthly team meetings and weekly or bi‑monthly one‑on‑one meetings with direct reports.
• Assess existing team skills and training needs and conduct mid‑year and yearly performance reviews through Performance Pro.
• Create a culture of accountability, ownership and commitment to internal stakeholders, clients, and tenants.
• Visit field offices a minimum of twice a quarter. Presence is extremely important.
• Ensure remote offices feel connected to our HQ office through weekly communications and consistent on‑site visits.
• Partner with the assigned Asset Managers to ensure PM service levels are being met.
• Act as a resource to on‑site teams at any capacity needed.
• Maintain a strong fiduciary responsibility to the company.
• Keep the Senior Director, Property Management fully informed on all problems and matters of unusual significance ensuring proactive action is taken when appropriate.
• Participate in new asset underwriting assumptions.

Operational Efficiencies

• Visit properties and meet with tenants on a consistent basis.
• Develop and maintain relationships with major tenants/clients demonstrating a commitment to service.
• Participate in the execution of capital improvements for assigned assets.
• Continually assess best practices and update as needed.
• Ensure that Property KPI’s are met or exceeded, including COI’s, Accounts Receivable, Occupancy, OPEX, Rollovers, and Property Inspections.
• Evaluate and resolve property operational issues within budget and portfolio goals and objectives.
• Monitor and report on asset operational and financial performance on an ongoing basis.
• Prepare cash recs and property budgets on an annual basis and monitor budget vs. actual results.
• Work with our insurance broker on annual renewal and any claim‑related issues.

Leadership Duties

• Lead by example to create a positive environment while embracing the company’s brand and culture.
• Create a culture of accountability, ownership and commitments to internal stakeholders/clients/tenants.
• Assist Senior Director of Property Management with implementation of strategic department initiatives – “One Company, One Process.”
• Regularly engage with Senior Director of Property Management to ensure financial objectives of BKM Management Company and field offices are met, including financial reporting, budgeting, and annual goals.
• Provide regional support to enhance operational processes and efficiencies.
• Mentor and train Property Management field teams when necessary.

Property Management Duties

• Act as interim Property Manager when necessary. Assist Senior Director of Property Management with new team member onboarding.
• Other ad‑hoc projects and responsibilities from time to time based upon business needs.

Regional Property Transitions Acquisition Duties

• Act as Property management’s point of contact with Acquisitions and Due…

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