[Remote] Manager, User Community and Engagement

Note: The job is a remote job and is open to candidates in USA. SmarterDx is a clinical AI company transforming how hospitals manage care and payment. They are seeking a Manager, User Community & Engagement to build and nurture their user community, facilitating peer-to-peer engagement and driving user adoption and retention through community strategies and events.

Responsibilities

• Develop and execute a holistic community strategy that aligns with SmarterDx’s growth, adoption, and retention goals
• Launch and moderate a community platform to encourage engagement, collaboration, and knowledge exchange between customers, with input from SmarterDx SMEs when appropriate
• Plan, host, and manage webinars, user meetups, roundtables, office hours, and other events (virtual and in-person) to deepen connections between users and our team
• Serve as a user advocate by collecting feedback, surfacing trends and pain points, and channeling them into product and training improvements
• Collaborate with Customer Success, Implementation, Product, and Marketing to integrate community into onboarding, training, adoption, and retention paths
• Design and manage community content in the form of discussion topics, prompts, newsletters, user success stories, resource sharing, guides, etc.
• Establish community governance, guidelines, onboarding, escalation paths, and moderation policies
• Define and monitor community health and engagement metrics (e.g., active users, retention, participation, sentiment), and use those to continuously refine strategy
• Identify and nurture community champions and ambassadors

Skills

• 3+ years of experience managing an online/offline community, user groups, or similar programs (ideally in SaaS, healthcare, or B2B contexts)
• Strong understanding of community-building best practices, user engagement strategies, and peer-to-peer learning models
• Excellent written and verbal communication skills, with demonstrated ability to engage diverse user audiences
• Experience planning and executing events (webinars, meetups, cohort-based programs)
• Comfort working cross-functionally, influencing without direct authority, and collaborating across product, marketing, support, and implementation
• High degree of initiative and autonomy (you’ll often be building new processes and iteration from scratch)
• Analytical mindset; ability to define, track, and act on community metrics
• Empathy for users and a genuine passion for helping them connect, learn, and succeed
• Experience in healthcare, health tech, or revenue cycle workflows
• Familiarity with community software platforms (e.g. Gainsight, Higher Logic, etc)
• Experience managing ambassador/advocate programs
• Experience in content creation (e.g. blog posts, case studies, newsletters)
• Understanding of training, onboarding, or user education best practices

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
• One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
• Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
• Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
• Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Company Overview

• SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://smarterdx.com.

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