Admissions Coordinator
Job Details Job Location Remote, FL Remote Type Fully Remote Description Position Title: Admissions Coordinator/Call Center Supervisor: Director of Admissions FLSA Classification: Non-Exempt POSITION SUMMARY: The admissions Coordinator is responsible for assessing clients for potential admissions and facilitates discussions regarding financial obligations and criteria for admission with appropriate parties. EDUCATION: High school diploma or equivalent required. Bachelor's degree preferred. EXPERIENCE: A minimum of 1 experience in coordinating patient admissions in a substance abuse or mental health treatment setting preferred. LICENSURE/CERTIFICATION: CPR certification required KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:
- Demonstrates proficiency and understanding of level of care, in a treatment setting.
- Demonstrates understanding of criteria for admissions based on level of care.
- Demonstrates knowledge of insurance criteria for admission into all levels of care.
- Demonstrates proficiency in communication & written skills.
- Knowledge of State & Federal Statutes Regarding Patient Confidentiality and Patient Brokering laws.
- Knowledge of networking skills within the community.
AGE SPECIFIC INDIVIDUALS SERVED/ RESPONSIBILITY: Adults SECURITY MEASURERS AND CLEARANCE: Local & Nationwide Background Clearance Required EMPLOYEE CLASSIFICATION: Non-Exempt WORKPLACE ENVIRONMENT ENVIRONMENTAL CONDITIONS: Position requires work in a temperature-controlled environment; 80%-90% of the time spent indoors. PHYSICAL REQUIREMENTS/QUALIFICATIONS: PHYSICAL DEMANDS Physical Tasks 0-25% 26-50% 51-75% 76-100% Standing X Walking X Bending X Crouching X Carrying X Pushing X Pulling X Sitting X Reaching X Reading X Driving X LIFTING/LOWERING Light (1-20 lbs.) x Medium (21-50 lbs.) x Heavy (51+ lbs.) X MENTAL DEMANDS Psychological High Medium Low Mental Stress X Work with Others X JOB CATEGORY STANDARD PRECAUTIONS:
- Training provided to employee:
- Universal Precautions Training
- Crisis De-escalation Training
POTENTIAL WORKPLACE HAZARDS:
- Low-Trainings provided to minimize risk to employee:
- OSHA-Fire Safety
- OSHA-Electrical Safety
- Review of Company's Safety Policy & Procedures
POTENTIAL WORKPLACE VIOLENCE:
- Low -Trainings provided to minimize risk to employee:
- Crisis De-escalation Trainings
- Review of Company's Safety Policy & Procedures
SPECIFIC AREAS OF RESPONSIBILITY TO POSITION
- Conducts PR-Admission Assessments and facilitates insurance verifications.
- Consults with Admissions Manager and/or Admissions Director for direction and input with any pre-admission concerns and/or issues.
- Communicates financial obligations for treatment and assesses financial capability of interested parties.
- Works to find financial solutions to facilitate admissions for interested parties.
- Meets with patient on admission to conduct face to face screening, when necessary, and reports to clinical team, ensuring that patient is appropriate for admission.
- Conducts initial assessment of patient problems and needs. Reports to clinical team in order to initiate treatment planning.
- Alerts clinical and other staff to any special problems or issues that may affect treatment.
- Takes phone calls of inquiry and effectively answers questions about the treatment program.
- Upon initial contact, provides information to patients and families in order to help them decide about treatment, prepare for admission, and know what they can expect to encounter.
- Completes admission process efficiently and accurately.
- Corresponds with marketers and referring organizations in regards to potential admissions.
- Works collaboratively with management team.
- Represents the program to referral sources, potential patients, and other outside individuals and agencies in a courteous, professional manner that reflects positively on the program and its staff.
- Answers telephones courteously and directs calls as requested.
- Arranges patient transportation, as needed, in a timely manner.
- Uses computer to type correspondence, reports and other items as requested, ensuring that typing is accurate.
- Accepts and utilizes supervision.
- Addresses problems noted by supervisor.
- Arranges tours for potential patients and their families.
- Alerts staff of impending admissions.
- Demonstrates good strategic and problem-solving skills.
- Ensures that documentation is timely, consistent, clear and accurate.
- Keeps records secure at all times.
- Communicates with supervisor and keeps supervisor informed of significant developments.
- Demonstrates willingness to accept responsibility.
- Participates in quality improvement activities and contribute to the welfare of the organization.
- Functions well as a team member and contributes positively to the morale of the department.
- Other duties as assigned
Qualifications
Position Title: Admissions Coordinator/Call Center Supervisor: Director of Admissions FLSA Classification: Non-Exempt POSITION SUMMARY: The admissions Coordinator is responsible for assessing clients for potential admissions and facilitates discussions regarding financial obligations and criteria for admission with appropriate parties. EDUCATION: High school diploma or equivalent required. Bachelor's degree preferred. EXPERIENCE: A minimum of 1 experience in coordinating patient admissions in a substance abuse or mental health treatment setting preferred. LICENSURE/CERTIFICATION: CPR certification required KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:
- Demonstrates proficiency and understanding of level of care, in a treatment setting.
- Demonstrates understanding of criteria for admissions based on level of care.
- Demonstrates knowledge of insurance criteria for admission into all levels of care.
- Demonstrates proficiency in communication & written skills.
- Knowledge of State & Federal Statutes Regarding Patient Confidentiality and Patient Brokering laws.
- Knowledge of networking skills within the community.
AGE SPECIFIC INDIVIDUALS SERVED/ RESPONSIBILITY: Adults SECURITY MEASURERS AND CLEARANCE: Local & Nationwide Background Clearance Required EMPLOYEE CLASSIFICATION: Non-Exempt WORKPLACE ENVIRONMENT ENVIRONMENTAL CONDITIONS: Position requires work in a temperature-controlled environment; 80%-90% of the time spent indoors. PHYSICAL REQUIREMENTS/QUALIFICATIONS: PHYSICAL DEMANDS Physical Tasks 0-25% 26-50% 51-75% 76-100% Standing X Walking X Bending X Crouching X Carrying X Pushing X Pulling X Sitting X Reaching X Reading X Driving X LIFTING/LOWERING Light (1-20 lbs.) x Medium (21-50 lbs.) x Heavy (51+ lbs.) X MENTAL DEMANDS Psychological High Medium Low Mental Stress X Work with Others X JOB CATEGORY STANDARD PRECAUTIONS:
- Training provided to employee:
- Universal Precautions Training
- Crisis De-escalation Training
POTENTIAL WORKPLACE HAZARDS:
- Low-Trainings provided to minimize risk to employee:
- OSHA-Fire Safety
- OSHA-Electrical Safety
- Review of Company's Safety Policy & Procedures
POTENTIAL WORKPLACE VIOLENCE:
- Low -Trainings provided to minimize risk to employee:
- Crisis De-escalation Trainings
- Review of Company's Safety Policy & Procedures
SPECIFIC AREAS OF RESPONSIBILITY TO POSITION
- Conducts PR-Admission Assessments and facilitates insurance verifications.
- Consults with Admissions Manager and/or Admissions Director for direction and input with any pre-admission concerns and/or issues.
- Communicates financial obligations for treatment and assesses financial capability of interested parties.
- Works to find financial solutions to facilitate admissions for interested parties.
- Meets with patient on admission to conduct face to face screening, when necessary, and reports to clinical team, ensuring that patient is appropriate for admission.
- Conducts initial assessment of patient problems and needs. Reports to clinical team in order to initiate treatment planning.
- Alerts clinical and other staff to any special problems or issues that may affect treatment.
- Takes phone calls of inquiry and effectively answers questions about the treatment program.
- Upon initial contact, provides information to patients and families in order to help them decide about treatment, prepare for admission, and know what they can expect to encounter.
- Completes admission process efficiently and accurately.
- Corresponds with marketers and referring organizations in regards to potential admissions.
- Works collaboratively with management team.
- Rep...
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