Pharmacy Advisor
Job Title: Representative I - Pharmacy Advisor Location: Fully Remote Duration: 3+ Months (Possible extension) Shift: 8 hour shift in the window of Mon - Fri 8 AM - 8 PM CST - Training from 8 am CST to 4:30pm CST. Pay range: $18.55/hr on W2 Description:
Bilingual Spanish speakers encouraged
* Remote - Hours: Monday - Friday (window will be within 8 AM - 8 PM CST)
- Pharm Tech License not required*
Questionnaire - -List city/state at top of resume - Adequate home internet required. High Speed Internet preferred. Required minimum speeds of 50 mb/sec download and 5 mb/sec upload. INCLUDE SCREENSHOT AT TOP OF RESUME PLEASE. -Do they have a quiet place, free from noise/distractions to work? -Customer service experience & prior call center experience preferred The role of Pharmacy Advisor Rep I on the Pharmacy Advisor team, a specially developed, clinical program for is to provide support to members and/or prescribers, and Pharmacists assisting members and/or prescribers, regarding the disease state(s) supported by the program. Through the use of sophisticated modeling and systems, we are able to identify members who meet the desired counseling opportunity criteria. Representatives will be making outbound calls to patients (and fielding return inbound calls) in which the Pharmacy Advisor Rep I will assist patients in refilling medications. Rep I may also, as necessary, transfer a member with clinical questions to a consulting Pharmacist. In addition, the Pharmacy Advisor Rep will be responsible for educating the member on the value and purpose of the program, client-related messages as well as identifying ways to help with medication ordering process and medication cost savings opportunities. Besides assisting with inbound and outbound calls, the Pharmacy Advisor Rep will also support requests received via fax with the potential, based on business needs, of cross-training to support other clinical services. In addition to working very closely with members, prescribers, and Pharmacy Advisor Pharmacists, the Pharmacy Advisor Rep I will also be required to work very closely with key departments needed to properly support this program. This would include departments such as mail order filling facilities, Fast Start, Diabetic Meter Exchanges, Clinical Care Services, etc. About Pharmacy Advisor: Pharmacy Advisor is a specially developed, clinical program. It provides a significant opportunity for all involved to be a part of an exciting, clinical program. The Pharmacy Advisor operations team will have a direct impact on the health and outcomes for patients with chronic disease states. Pharmacists and Reps will receive messaging at critical points in care, use enhanced computer systems and leverage behavior modification/interviewing techniques that can be instrumental in driving optimal health outcomes and to provide personalized support to our targeted members Experience *Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
- Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
- Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
- Basic alpha number data entry skills with attention to accuracy and quality is essential.
- Intermediate math skills are required with attention to detail and quality essential.
- Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
- Ability to work with people in a team environment while meeting individual performance goals.
- Must be able to read and interpret policies, procedures and instructions.
- Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
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