Director, Marketing Services Delivery

About the position

Responsibilities

• Collaborate with team leader to understand business strategy and translate into recommendations
• Collaborate with Marketing Services Business Development and cross-functional business partners to identify and implement working model optimizations
• Champion process improvements designed to streamline working model and accelerate speed to market while executing seamlessly
• Evaluate current Marketing Services Delivery work being outsourced and present recommendations for migrating in house thereby reducing third-party costs and reliance on external suppliers
• Build and nurture team expertise across Marketing Services pillars, eg research and insights marketing strategy campaign development campaign delivery and optimization and campaign measurement
• Improve speed to market and ensure work product is consistent delivered efficiently and executed flawlessly
• Provide marketing thought leadership and expert project management skills to develop and implement marketing programs on behalf of client, e.g. research and insights marketing strategy campaign development campaign delivery and optimization and campaign measurement
• Establish a collaborative feedback loop with Marketing Services Business Development and other key delivery stakeholders champion continuous improvement of new operating model
• Serve as Marketing Services Delivery escalation point of contact and own resolution of delivery issues for stakeholders
• Prioritize and monitor the work of Delivery Leads responsible for implementing marketing programs ensuring they meet client needs and execute within budget and on time
• Nurture grow and deepen client relationships and establish US Client Marketing as preferred marketing partner of choice among our clients
• Lead or participate in Marketing Services Delivery business updates and reviews

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g Masters MBAJDMD) or at least 3 years of work experience with a PhD

Nice-to-haves

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree e.g Masters MBA JD MD or over 6 years of work experience with a PhD
• Significant experience in marketing in financial services or payments space including financial services fintech's processors or merchants.
• Successful in operating in a fast-paced highly matrixed organizations
• Authority in multiple marketing disciplines – e.g. brand direct research content social influencer sponsorship events product
• Deep payments knowledge and understanding of market dynamics in the areas of consumer small business commercial prepaid debit credit
• Accomplished at building trusted relationships with cross-functional team members key stakeholders' business leaders and clients
• Ability to structure manage and coordinate complex projects across multiple internal and external stakeholders
• Demonstrated ability to collaborate and influence in a highly matrixed organization
• Organized with a natural inclination for both strategic and tactical deliverables
• Demonstrated experience leading through organizational change including working model design resource planning roadmap development and business case analysis
• Aptitude to think creatively identifying new and innovative ways of organizing resources and prioritizing work leading to tangible business results
• Work with limited direction usually within a complex and ambiguous environment to drive fact-based recommendations solutions and decisions
• Leadership experience working in agency and or consulting roles involving the development and delivery of comprehensive multi-channel marketing programs
• Strong executive presence excellent written and verbal communication skills experience engaging with Executive and C-level suite audiences
• Expert on all Microsoft products including Excel Word Outlook and PowerPoint

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

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