Experienced Customer Service Representative – Dental Insurance Benefits and Claims

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to at blithequark, a leading provider of dental insurance benefits and claims solutions. As an Experienced Customer Service Representative, you will play a critical role in ensuring the satisfaction of our subscribers and dental offices, providing accurate information and resolving issues in a timely and professional manner. About blithequark At blithequark, we are committed to providing a great environment where people enjoy coming to work and have access to a balanced quality of life. We have been recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. Our team is dedicated to developing, positively impacting our communities, and achieving our personal and professional goals. A Day in the Life of a Customer Service Representative As a Customer Service Representative at blithequark, you will be responsible for:

• Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims
• Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices
• Thoroughly documenting calls to include contact information, nature of the call, and resolution provided
• Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response
• Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed
• Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.)
• Exhibiting a positive, professional demeanor and tact throughout all calls
• Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc.

Requirements

To be successful in this role, you will need:

• High school diploma, some college preferred
• Two years of experience in a high-volume customer service setting
• Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred
• Excellent written and verbal communication skills with strong attention to detail
• Ability to thrive in a fast-paced, structured call center setting
• Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents
• Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards
• Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc.
• Ability to quickly adapt and learn new technologies as they are implemented in the workplace
• Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota
• Regular and predictable attendance What We Offer At blithequark, we are committed to the personal and professional development of our employees.

We offer

• Competitive compensation package that includes an annual bonus and merit increase
• 401(k) plan with company match and additional contribution for those who are eligible
• Top-notch health benefits, including best-in-class health, dental, vision, and supplemental plans
• Paid vacation, flexible and remote work options, sick time, personal time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice
• Employee Assistance Program for you and everyone in your household
• Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs so employees can improve their knowledge and skills
• A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work!

Our Culture

At blithequark, we put our customers and stakeholders at the center of all we do and strive for excellence. We have created a culture focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork. We regularly recognize and celebrate our employees for their outstanding work and accomplishments. We promote employee connection, empowerment, and engagement with employee and volunteer activities throughout the year. If you have the skills and passion we're looking for, please today. We look forward to hearing from you! Apply tot his job Apply To this Job