Customer Solutions Engineer (AI & Data Privacy)

About the Company

Our client is a profitable Enterprise SaaS company specializing in data privacy governance, data security, consent management, and regulatory compliance solutions for enterprises. Their innovative patented Hybrid AI technology ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while providing unified consent and preference management APIs for efficient data handling across multiple channels. With proven product-market fit and Fortune 100 customers, they're at the forefront of shaping the future of data privacy and AI-driven compliance. The company leverages machine learning, text analytics, and data science at the right proportions, while using human experts in privacy and technology at the right stages of the workflow to fine-tune the output. Their platform helps brands engage consumers in a new way and manage data privacy across IoT devices, Apps, and Websites, in addition to traditional sales and marketing channels.

• Company HQ: Greenville, DE
• Product: AI-powered privacy compliance and data governance platform (SaaS)
• Office Location: Greenville, DE or Falls Church, VA 2-3 days per week (company-paid relocation available)
• Start Date: As soon as possible

The Mission Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency. The Opportunity As a Customer Solutions Engineer, you'll act in a client-facing capacity during the implementation phase, collaborating closely with customers to ensure seamless deployment and adoption.

What You'll Do

• Act as a client-facing technical leader during implementation phases with Fortune 100 companies
• Own project delivery from the first customer meeting to live deployment
• Test integrations and gather feedback to improve internal products and processes
• Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points
• Help write high-quality code aligned with product requirements that actually protects people's privacy
• Help optimize application performance, security, and browser compatibility for enterprise-scale deployments
• Work closely with cross-functional teams to deliver on deadlines

What You Bring

• 7+ years of experience in software engineering roles
• Bachelor’s degree or higher in Computer Science or a related field (required)
• Ability to communicate and collaborate with clients during implementation
• Excellent communication and collaboration across technical and business stakeholders
• Experience building modern applications and APIs using JavaScript, React, and Node.js
• Solid understanding of object-oriented programming, such as Java, C++, C, or similar
• Hands-on experience designing and building database connectors
• Familiarity with scalable system design and architecture
• Willingness to work 2-3 days in the office

Preferred Technical Skills

• Programming: JavaScript and object-oriented programming, such as Java, C++, C or similar (PHP)
• Frontend: ReactJS, JQuery, Bootstrap
• Backend & API: RESTful APIs, AJAX, microservices architecture
• Databases: SQL, NoSQL (Cassandra, MongoDB), Big Data (Hadoop, Hive, HBase)
• Caching & Messaging: Redis, RabbitMQ
• Cloud & Containerization: Docker, AWS, IaaS, PaaS
• DevOps & Version Control: Git, Bitbucket, third-party testing frameworks
• Bonus: Experience with Elastic Search
• Bonus: Security/privacy technologies (encryption, vulnerability assessment)
• Bonus: Open-source project contributions

Key Success Drivers

• Self-Direction: Strong self-discipline and self-motivation
• Integrity: High ethical standards, honesty, and transparency
• Adaptability: Comfort in a fast-changing, startup-like environment
• Collaboration: Ability to work effectively with diverse team members
• Leadership Mindset: Proactive leadership and collaborative approach

Why Join?

• Compensation: $100,000-$130,000 annually (negotiable depending on experience)
• 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
• 401(k) plan and company-paid life insurance
• Company-paid relocation if needed
• Hybrid 2-3 days in-office, promoting real work-life balance
• 2 weeks paid vacation to recharge
• Tuition reimbursement for continued education and technical training
• Clear path to promotion
• Contribute to protecting individual privacy rights and enhancing consumer trust
• Be part of a company processing 50 million privacy requests daily
• Work alongside talented engineers in a supportive environment
• Regular company-paid events, celebrations, and dinners
• Proven success with Fortune 100 customers and established product-market fit

Interviewing Process

• HR Screening
• Level 1: Phone interview with the Hiring Manager (technical background and client communication skills)
• Level 2: On-site interview in the office (skills assessment)
• Reference and Background Checks: conducted after successful interviews
• Job Offer: provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Compensation

Range: $100K - $130K Apply tot his job Apply To this Job