Insurance Operations Manager

About CompScience At CompScience, we're not just building software, we're saving lives. We're a high-growth startup on a mission to prevent 1 million workplace injuries through bold technological innovations, ensuring that everyone can go home safe at the end of the day. Founded in 2019 and backed by investors from SpaceX, Tesla, and Anduril, we've assembled a powerhouse team that bridges two worlds:

• Cutting-Edge Technology: Our product, design, and engineering teams are composed of distinguished computer vision engineers, software architects, data scientists and product and design leaders from Amazon R&D, Meta, and the self-driving car industry. They bring unparalleled expertise in AI, machine learning, and design to the realm of workplace safety.
• Insurance Acumen: Our insurance team is made up of seasoned professionals who understand the nuances of workers' compensation policies. They work hand-in-hand with our tech experts to translate advanced analytics into tangible insurance products that truly serve our clients' needs.

Our groundbreaking perception-based risk assessment program, the first of its kind, provides the most comprehensive data stream available for risk analysis and monitoring and has proven to significantly reduce accidents in some of the world's most hazardous occupations.

About the Role

We are seeking a dynamic and experienced Insurance Operations Manager to join our growing team. This pivotal role will be responsible for leading our Account Management team, driving operational efficiencies, and playing a key role in the development and enhancement of our MGA2 system. The ideal candidate will bring robust workers' compensation insurance experience and a proven track record of process improvement and team leadership.

Responsibilities

• Oversee and manage the daily activities of the Account Management and Account Executive teams, providing guidance, support, and performance feedback.
• Lead the design, implementation, and continuous improvement of operational processes to enhance efficiency, accuracy, and scalability across the department.
• Serve as a key stakeholder and subject matter expert in the creation, development, and ongoing enhancement of our MGA2 system, ensuring it aligns with business needs and operational workflows.
• Develop and implement strategies to optimize workflows related to workers' compensation policy administration, claims processing, and client servicing.
• Collaborate with cross-functional teams, including underwriting, IT, and sales, to ensure seamless operations and achievement of company objectives.
• Monitor key performance indicators (KPIs) for the operations team, identify areas for improvement, and implement corrective actions as needed.
• Ensure compliance with industry regulations and company policies within all operational processes and system functionalities.

Required Experience

• A minimum of 6+ years of experience in insurance operations, with a significant focus on workers' compensation.
• Demonstrated experience in managing and leading teams, including Account Managers and/or Account Executives.
• Proven ability to identify, create, and implement process efficiencies and drive continuous improvement initiatives.
• Strong experience with insurance management systems; heavy involvement in the creation, development, or enhancement of an MGA or similar insurance platform is essential.
• In-depth knowledge of workers' compensation insurance principles, practices, and regulatory environment.
• Excellent analytical, problem-solving, and decision-making skills with a data-driven approach.

Nice-to-have

• Formal project management experience or certification (e.g., PMP).
• Experience working in a fast-paced Insurtech or startup environment.
• Advanced proficiency with data analysis and reporting tools.

Working at CompScience Compensation: CompScience is committed to fair and equitable compensation practices. The annual salary range for this role is $110,000 – $130,000. Compensation is determined within the range based on your qualifications and experience. Our total compensation package also includes equity and comprehensive benefits. Benefits at CompScience:

• Fast-paced startup environment where your ideas can quickly become reality
• Opportunity to wear multiple hats and grow beyond your job description
• Remote-first culture with home office support
• Comprehensive health benefits (Medical, Dental, Vision, HSA)
• 401(k) plan and life insurance
• Flexible time off and 12 weeks parental leave
• Professional development reimbursement

Our Ideal Teammate:

• Thrives in a fast-paced startup and is comfortable navigating ambiguity
• Excited to wear multiple hats and grow rapidly
• Committed to our mission of saving lives through technology

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