Supplier Management Analyst

General information Career area Loan Administration/Operations Work Location(s) 2911 Lake Vista Drive, TX Remote? No # 19349 Posted Date 02-27-25 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity Operationalize a single point integration team for optimal communications of process and systems to third party collection agencies and leadership with minimal supervision. This role will consist of managing multiple vendors and / or a single vendor and multiple processes. This role will lead onboarding, training, quality / compliance / complaint coaching of Recovery Vendors regarding processes and procedures. Implementation of projects as assigned by management to determine effectiveness and potential risk verse benefit to process and procedure updates. Additionally, this person will have responsibility for the creation, maintenance, testing and execution of a Business Continuity Program. Manage processes associated with supplier performance management and continuing monitoring for third party service providers conducting Specialty Recovery collection activities on behalf of Ally. Own all issues to remediation, conduct necessary calls as needed and create monthly performance presentations for suppliers or business partners that will assist with various systems and processes. The Work Itself

• Be the face of Ally to the vendor.
• Be the face of Ally with your Supplier(s) as the primary Relationship Owner
• Engage with internal and external Sr. Leaders (C Suite)
• Lead the Recovery business in consistency, guidance and direction in matters concerning the interpretation and application of Ally BCP policies, standards, best practices and business continuity planning software, tools and priorities.
• Assist the Recovery department by providing consistent guidance and direction in matters concerning the application of Ally Policies, standards, best practices, tools, and priorities
• Lead Recovery in conducting annual reviews of NAO BCP for changes to business operations, structure, risk profile, personnel changes and geographical location in addition to continuous strategic updates to processes and procedure
• Primary point of contact for in conducting monitors, audits, and reviews for assigned suppliers. Including Business Continuity Planning, Compliance Reviews, Risk Profiles, Onsite audits, in addition to monitoring Operational and Strategic updates to process and procedure.
• Lead Recovery in compliance/cost issues related to supplier
• Review & Validation of supplier invoicing , services provided, SLA's, statements of work
• Lead Recovery developing/ driving /refining appropriate metrics to measure supplier performance
• Assist in development / validation / refinement of metrics to measure supplier & department performance.
• Lead Recovery in supplier due diligence, performance management, market shift and / or termination
• Primary point of contact in review of supplier due diligence, performance management, market share shifts, key participant in onboarding / offboarding of suppliers.
• Review customer complaints identified during process monitors or escalated from ECR, CFPB, consumer attorneys, etc.
• Utilize problem-solving skills for root cause analysis, and solution sourcing for identified process gaps
• Adhere to standard cadence of on-site visits to suppliers as needed / requested to ensure compliance as well as performance reviews / trends
• Represent Ally at on-site visits to suppliers as needed (or) requested to ensure supplier compliance while leading performance review conversation. The Skills You Bring
• Demonstrates strong analytical, negotiation, problem solving, and organizational skills
• Demonstrates a high degree of personal accountability, passion, and execution
• Ability to independently manage multiple tasks for multiple groups and work reliably in time sensitive situations
• Ability to work independently and anticipate needs of leadership
• Ability to identify process… Apply Job!

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