Centralized Leasing Specialist

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on-site management and maintenance teams. POSITION SUMMARY: As a Centralized Leasing Specialist for Elmington's Centralized Operations team, you will play a key role in driving leasing efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical leasing role-you'll work remotely to leverage your expertise in Leasing, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical leasing, occupancy, and compliance goals. In this position, your contributions will directly impact the success of multiple properties as you assist with aligning leasing and occupancy rates with broader financial objectives. In our Centralized Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the application process- ensuring we efficiently achieve leasing and compliance targets while delivering exceptional customer service. This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities. Hours of Operations: Our Centralized Leasing Support Specialist’s operating hours will be Monday through Sunday from 8am-8pm. There are two shift options: 8am-5pm, 11am-8pm. This position IS remote. A two-week paid training period is required at our Corporate office, located in Nashville, TN. To be an effective Elmington Property Management teammate, you will need to:

• Have a tireless work ethic
• Think BEYOND the box
• Be confident and smart
• Be self-sufficient and self-motivated
• Think creatively
• NOT accept the status quo
• Work with passion
• Take pride in your work
• Be a good listener
• Offer a solution with every problem
• Be inspiring and empower your teams/portfolios

KNOWLEDGE/SKILLS/ABILITIES:

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• Strong problem-solving skills with the ability to guide a team.
• Advanced proficiency in property management software and compliance platforms.
• Ability to stay updated on evolving compliance regulations and proactively adjust workflows.
• A passion for chasing excellence and providing exemplary customer service.

ESSENTIAL JOB FUNCTIONS:

• Respond to new lead inquiries via phone, email, text, and live chat in a timely and professional manner.
• Provide potential residents with accurate information about available apartment homes, leasing terms, and application processes.
• Assist applicants in filling out their rental applications and explain the required documentation to ensure that all necessary documents are submitted for compliance review.
• Communicate with applicants to collect missing documents and follow up regularly on outstanding items required for the application and compliance processes.
• Provide regular updates on the progress of applications and compliance reviews. Communicate any issues or delays and offer guidance to help applicants resolve concerns.
• Work closely with the Compliance Specialists to ensure all applications are thoroughly reviewed and meet regulatory requirements.
• Log all communications and updates in the company's CRM system, ensuring accurate record-keeping foreach applicant and interaction.
• Performs all other duties as assigned.

SPECIFIC EDUCATION OR EXPERIENCE:

• High school diploma or equivalent (GED) required.
• Minimum of (1) years of experience in property management and/or customer service focused call center.
• Affordable LIHTC leasing experience is required.
• Ability to understand and carry out industry-specific written and oral direction with a positive, innovative approach to problem-solving.
• Presents information in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS: Travel up to 10 % of the time. The Elmington Experience We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for. Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time. Apply tot his job Apply To this Job