[Remote] Associate Forward Deployed Product Manager
Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to turn every customer conversation into a competitive advantage. As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers.
Responsibilities
- Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization
- Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis
- Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes
- Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools
- Improve our playbooks for agent development and customer deployment
Skills
- 1-4 years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder)
- Hands-on work style – curiosity with a bias for action. You deliver with urgency and care
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Willingness to travel
- Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains
- Experience in a startup or high-growth SaaS environment
- Experience working closely with AI or LLM-first products
- Technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Company Overview
Company H1B Sponsorship