[Remote] Associate Software Implementation Project Manager

Note: The job is a remote job and is open to candidates in USA. Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. This position is responsible for planning, executing, and overseeing project management activities related to the implementation of practice management software and services for customers, ensuring customer service expectations are met and managing multiple implementation projects.

Responsibilities

• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded at all times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Proven professional experience with both client/server and cloud based (SaaS) applications and services
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible to work toward and assist in the achievement of individual, team, department, and company goals

Skills

• Typically 1 to 3 years of related professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Basic analysis and problem solving skills
• Basic verbal and written communication skills

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• And more.

Company Overview

Company H1B Sponsorship