MultiAccount Customer Service Representative (COR) Houston, TX
This a Full Remote job, the offer is available from: Texas (USA) MultiAccount Customer Service Representative Job Description As a MultiAccount Customer Service Representative, you will provide exceptional support for several different accounts, offering whiteglove service. This dynamic role involves handling a variety of calls, ranging from 23 minutes to 30 minutes, depending on the account. You will process tasks like message taking, order placement, appointment scheduling, troubleshooting, and managing sensitive information, all guided by stepbystep processes to ensure success. We emphasize strong customer service, accuracy, and dependability, with daily monitoring of tone, notes, and overall performance. Most days are highvolume, with backtoback calls requiring focus and efficiency. While some accounts involve minimal interaction, others require indepth troubleshooting or handling sensitive content. You will receive live support and guidance to remain effective and confident on every call. This role includes a tiered structure that allows you to advance and earn raises as you complete training for progressively more complex accounts. Training takes 1012 weeks, with handson practice on the phones to prepare you thoroughly for each account. Minimum Technical Qualifications
- We do not provide equipment. A Windowsbased laptop or desktop is required.
- No Macs, Chromebooks, Tablets or iPads
- * PC must have at least 8GB of RAM, preferably 16GB or higher
- * • Strong technical, and problemsolving skills
- * Hardwire Connection to the Internet (No WiFi)
- Minimum download speed: 20mbps (Verify at www.SpeedTest.net)
- * Minimum upload speed: 10mbps (Verify at www.SpeedTest.net)
- * Cannot have any Mobile Hotspot or Satellite Internet Providers
- * • Dual Screens and a HighQuality Headset
- Minimum Experience
- Exceptional customer service skills with a focus on professionalism and tone.
- * Strong written and verbal communication skills.
- * Experience handling high call volumes and troubleshooting customer inquiries.
- Minimum Job Qualifications
- Successful completion of a mandatory background check.
- * Proven ability to excel in a dynamic, fastpaced environment.
- * Exceptional attention to detail with strong organizational skills.
- * A quiet, dedicated workspace free from background noise (e.g., kids, pets, traffic, doorbells, TVs, radios).
- Availability
- Schedule: 247 Availability Preferably Sunday through Saturday, 3:00 am 11:00 pm Pacific Standard Time.
- * Must be available for orientation at 7:00 am and weekday training sessions starting as early as 6:00 am Pacific Standard Time, on a fulltime basis.
- Compensation and Benefits
- Pay Rate: Starting at $15.00hr. This role includes a tiered structure to advance and earn raises as you complete training for progressively more complex accounts.
- * Benefits:
- Medical, dental, and vision coverage.
- * Retirement benefits with company match.
- * Sick time and personal paid time off.
- * Quarterly perfect attendance bonus.
- * Note: Some benefits are subject to eligibility requirements, including employment term and other factors.
About Us
Frontline Call Center is a W2 employer that does not hire independent contractors. Compensation$15.00 This offer from Frontline Group has been enriched by Jobgether.com and got a 72% flex score. Apply tot his job Apply To this Job Apply tot his job Apply To this Job