[Remote] Investigator - Asset Protection Operations Center - Corporate

Note: The job is a remote job and is open to candidates in USA. Nordstrom is a leading fashion retailer, and they are seeking an Investigator for their Asset Protection Operations Center. This role involves monitoring alarm systems, supporting business operations, and responding to security incidents to ensure the safety of corporate employees and assets.

Responsibilities

• Monitor computer terminal(s) for third party access, security, intrusion, and any building alarms. Maintain a daily log of events during assigned shift and escalate to appropriate partners as needed
• Monitor critical incidents in real-time and response to emergency situations including in-progress acts of violence, crisis, and any other incidents posing hazard to lives and property. Utilize appropriate escalation approaches and follow established best practices
• Collect documentation for security incidents including reviewing and saving CCTV (Closed Circuit Television) video and completion of appropriate written documentation
• Remotely supports access control environments including security cameras, burglar alarm, access control (including credential administration), and key/core hardware administration. Support projects that leverage the physical security infrastructures
• Look for opportunities to improve overall safety; work with teammates to investigate daily issues, identify discrepancies and address opportunities for improvement
• Provide support for security related concerns, requests, and questions for all Nordstrom properties as needed
• Basic computer knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook)
• Good situational awareness and ability to adapt to changing environments/needs

Skills

• Background in security systems
• Strong analytical, organizational, communication, and planning skills
• Actively participates and collaborates with others on one's own team and cross-divisionally for the achievement of business goals
• Uses innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
• Builds rapport with all kinds of people inside and outside the organization
• Strong collaboration and de-escalation skills
• Good situational awareness and ability to adapt to changing environments/needs
• Ability to maintain a calm presence in the face of issues, disasters, trauma, etc. in support of your team and to drive the necessary support to ensure the best outcome for the issue(s) and/or incident(s) under your watch
• Intermediate experience with Microsoft Word, Excel, Outlook, PowerPoint, the Internet, and Access Control Systems
• Basic computer knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook)
• Good situational awareness and ability to adapt to changing environments/needs
• 2 years in service-based security operations preferred

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Company Overview

• Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty. It was founded in 1901, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://www.nordstrom.com.

Company H1B Sponsorship

• Nordstrom has a track record of offering H1B sponsorships, with 147 in 2025, 231 in 2024, 190 in 2023, 311 in 2022, 280 in 2021, 208 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply tot his job Apply To this Job