Experienced Specialty Testing Customer Service Support Representative – Billing (REMOTE)

Are you passionate about delivering exceptional customer service and navigating complex healthcare billing systems? Do you thrive in fast-paced environments and enjoy working with patients, healthcare providers, and insurance carriers? If so, we invite you to join the blithequark team as a Specialty Testing Customer Service Support Representative. This exciting remote opportunity offers a unique chance to grow your career, develop new skills, and make a meaningful impact in the lives of patients and families.

About blithequark

At blithequark, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a leader in the healthcare industry, we're dedicated to fostering a culture of innovation, collaboration, and excellence. Our team of passionate professionals is driven by a shared vision to make a difference in the lives of patients and families around the world.

Job Summary

As a Specialty Testing Customer Service Support Representative, you'll play a critical role in providing exceptional customer service to patients, healthcare providers, and insurance carriers. You'll navigate complex billing systems, communicate effectively with clients, and resolve reimbursement opportunities. This fast-paced work-from-home position requires strong communication skills, attention to detail, and the ability to work in a high-volume call environment.

Responsibilities

• Provide exceptional customer service to patients, healthcare providers, and insurance carriers, addressing questions and concerns related to insurance coverage, financial responsibilities, and billing.

• Collaborate with other departments to resolve reimbursement opportunities and ensure timely payment.
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols.
• Initiate payment plans for patients with outstanding balances.
• Document telephone conversations clearly and accurately in the respective systems.
• Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes.
• Maintain patient confidentiality and adhere to HIPAA guidelines and regulations.
• Assist with other duties as assigned.

Qualifications

• Associate's degree with at least 1+ year of prior relevant work experience or High School diploma/GED equivalent with at least 3+ years of relevant work experience.

• Prior healthcare experience is strongly preferred, with a strong preference given to professional medical billing and collection practices.
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) is strongly preferred.
• Previous customer service experience handling high call volume is strongly preferred.
• Medicare/Medicaid billing experience is preferred.
• Knowledge of CPT and ICD10 codes is strongly preferred.
• Experience with Laboratory Billing and Laboratory Information System (LIS) is preferred.
• Working knowledge of prior authorization is preferred.
• Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes is preferred.
• XIFIN experience is preferred.
• Bilingual in English and Spanish is preferred.

Other Desired Skills

• Excellent verbal and written communication skills.

• Ability to follow established program protocols and procedures.
• Ability to review large amounts of data for accuracy.
• Must be organized and detail-oriented.
• Computer proficiency in MS Windows, MS Office, and database experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Remote Technical Requirements

• Internet speed of at least 50 megabytes per second.

• Ability to connect equipment to router/modem with Ethernet cord.
• Equipment cannot be connected through Wi-Fi or satellite internet.

Benefits

As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including:

• Medical, Dental, Vision, Life, STD/LTD, and 401(k) plans.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer, committed to fostering a culture of inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual.

Application Instructions

If you're a motivated and customer-focused individual with a passion for healthcare, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We look forward to reviewing your application and welcoming you to the blithequark team! Apply for this job