Experienced Customer Care Professional – Delivering Exceptional Service in a Dynamic Contact Center Environment

Are you passionate about delivering top-notch customer service and making a meaningful impact in the lives of others? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join our team at blithequark as a Customer Care Professional. At blithequark, we're dedicated to empowering individuals with visual impairments to achieve their full potential and contribute to our organization's mission-driven success. Our Contact Center Services Team is a vital part of this effort, providing exceptional customer service to our clients while creating exciting career opportunities for our team members.

About blithequark

blithequark is a mission-driven, values-based organization that provides creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Our business lines deliver high-quality value to customers while creating exciting career opportunities for candidates who are visually impaired or blind. We're committed to equal employment opportunity and affirmative action, ensuring that all personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and veteran status, or disability.

The Role You'll Contribute

As a Customer Care Professional at blithequark, you'll play a vital role in providing first-class customer service and completing all necessary data accurately and thoroughly. Your responsibilities will include:

• Answering the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions
• Handling and resolving customer questions and issues, escalating to the next level if needed
• Maintaining and recording proper and accurate documentation of all activities
• Maintaining monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
• Adhering to company and department policies and procedures

The Value You'll Bring to the Team

As a Customer Care Professional at blithequark, you'll bring a unique set of skills and qualities to our team, including:

• Excellent communication and interpersonal skills
• Ability to maintain an atmosphere conducive to customer-friendly relations
• Bilingual (English/Spanish) communications skills helpful
• Ability to show courtesy and respect to all customers
• Ability to be a team player
• Ability to complete multiple tasks in a fast-paced environment
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers

Essential and Preferred Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High school diploma or equivalent required
• Must pass Level II background check
• Previous experience working in a call center environment preferred
• Some business classes, vocational/technical training preferred
• Bilingual (Spanish, Creole) communications skills helpful
• Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications

Skills and Competencies Required for Success

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to maintain an atmosphere conducive to customer-friendly relations
• Ability to show courtesy and respect to all customers
• Ability to be a team player
• Ability to complete multiple tasks in a fast-paced environment
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills and careers. As a Customer Care Professional, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture Highlights

At blithequark, we're proud of our inclusive and supportive work environment, which is built on our core values of Servant Leadership, Inclusion, Collaboration, Empowerment, and Excellence. Our team members enjoy:

• A dynamic and fast-paced work environment
• Opportunities for collaboration and innovation
• A supportive and inclusive work culture
• Ongoing training and development opportunities
• A competitive salary and benefits package

Compensation, Perks, and Benefits

As a Customer Care Professional at blithequark, you'll enjoy a competitive salary and benefits package, including:

• A salary range of $14.00 - $14.50 per hour
• Opportunities for overtime and bonuses
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• A dynamic and supportive work environment

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and supportive of all team members, regardless of their background, culture, or ability. Apply for this job