Experienced Customer Service Representative - Remote

Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join blithequark, a leading provider of cutting-edge iLottery solutions, as a Customer Service Representative. At blithequark, we're dedicated to empowering our team members to excel in their roles and drive success in the iLottery industry. As a Customer Service Representative, you'll play a vital role in enhancing player experiences by providing top-notch quality service through live instant messaging, email, and telephone interactions. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About blithequark

Born in the digital domain, blithequark is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, blithequark helped pioneer the successful introduction of iLottery in the U.S. and is North America's proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. blithequark offers cutting-edge technology, a full suite of managed services, and the industry's top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success.

What You Will Do

As a Customer Service Representative at blithequark, you will:

• Interact with customers to provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols.
• Respond to and process inbound calls, real-time chat communications, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Maintain customer confidentiality.
• Adopt and promote company values.
• Remain current on all new developments and procedures regarding department and company protocols.
• Work according to set goals and targets.
• Have fun!

What You Will Bring

To succeed in this role, you will need:

• A High School diploma or equivalent, some college preferred.
• 2 or more years of inbound/support call center experience.
• 1 or more years of working remotely and achieving set KPI's.
• Must have reliable internet and be able to pass internet speed test.
• Must have the ability to travel to lottery headquarters once each quarter.
• Must be camera ready while working!
• Advanced knowledge of computers and Windows Office Programs.
• Experienced with computers, smartphones, tablets, and able to troubleshoot internet connectivity, app, and browser issues.
• Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day.
• Demonstrated accuracy with a consistent attention to detail.
• Possess independent judgment, discretion, and initiative in the absence of specific directions from management.
• Good grammatical and typing/data entry skills with an emphasis on accuracy.
• Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service.
• Organized with excellent time-management skills.
• Previous technical support experience an asset.

Why Work at blithequark?

We hire the best. We prioritize innovation. We support and empower our team. Join us as we continue to shape the future of the iLottery industry by delivering players' favorite games across all channels and driving outstanding returns for good causes.

Our Team Member Benefits

* Comprehensive Health, Vision, and Dental Insurance

• Life Insurance & AD&D Insurance
• 401K Savings Program (With Competitive Corporate Matching for U.S. Employees)
• Paid Vacation and Personal Time
• Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
• Fully Paid Parental Leave Program
• Wellness and Employee Assistance Program (EAP) from Ulliance Life
• Company-Provided Laptop
• Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the blithequark Leadership Academy for Emerging Leaders)

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We look forward to welcoming you to our team! Apply for this job