[Remote] Small Group Sales Consultant I (Remote)
Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking a Small Group Existing Business Sales Consultant to serve as the primary strategist and revenue leader for small group brokers. This role focuses on retention strategy, renewal positioning, and broker ecosystem engagement, ensuring a seamless experience for brokers and their associated employers.
Responsibilities
- Organize brokers and employer groups into relationship ecosystems, identifying influence networks, key producing clusters, and regional patterns
- Lead relationship engagement across these ecosystems, ensuring brokers receive consistent, strategic messaging and renewal support, not just performing service work
- Act as the strategic face of CareFirst to broker partners, elevating our value proposition and shaping how we show up in the market
- Partner closely with the Broker Service Team, who owns service delivery and issue resolution, ensuring a seamless and coordinated experience
- Facilitate escalations appropriately through service teams while maintaining focus on higher-order strategy, messaging, and relationship management
- Lead renewal strategy conversations with brokers and internal teams; articulate competitive positioning, product differences, and value drivers
- Prepare and deliver compelling renewal presentations, tailored narratives, and portfolio-level insights for brokers and employer decision-makers
- Partner with underwriting, product, operations, sales leadership, and market strategy to ensure renewals are timely, accurate, and aligned with enterprise goals
- Strengthen consistency and quality of renewal execution by identifying process gaps, improving handoffs, and proposing enhancements to cross-functional workflows
- Serve as the internal subject matter expert on the assigned relationships, serving as trusted partner to brokers for insights, risks, or needed actions
- Communicate market feedback, broker sentiment, competitor behavior, and emerging threats to sales leadership and cross-functional partners
- Support the creation of strategic sales messaging, broker communications, market-level talking points, and competitive counter-strategies
- Participate in staff meetings, pipeline reviews, strategic planning sessions, and quarterly business reviews to represent the voice of the existing book
- Contribute to a high-performance, accountable culture by modeling preparation, clarity, rigor, and professional presence
Skills
- Bachelor's Degree in Business, Finance or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
- Current health and life license for the jurisdictions of Maryland, DC, and Virginia
- 3 years sales/healthcare experience in a similar sales position
- Knowledge and understanding of CRM, Salesforce, and other client management tools
- Strong customer service orientation
- Ability to recognize, analyze, and solve a variety of problems
- Excellent communication skills both written and verbal
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
- Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
- Must be eligible to work in the U.S. without Sponsorship
- Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred
Benefits
- Comprehensive benefits package
- Various incentive programs/plans
- 401k contribution programs/plans
Company Overview
- CareFirst. It’s not just our name. It’s our promise. It was founded in 1934, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is https://individual.carefirst.com.
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