Experienced Customer Service Representative - Remote, Maine State Only

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, service-oriented environment? If so, this opportunity at blithequark may be the perfect fit for you!

About blithequark

At blithequark, we're dedicated to providing innovative solutions that empower individuals to achieve their health and wellness goals. Our team of passionate professionals is committed to delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve this mission.

Job Summary

We're seeking optimistic and customer-focused individuals to join our team as Customer Service Representatives (CSRs). As a CSR, you'll be the first point of contact for our members, resolving their concerns and ensuring their requests are processed accurately and efficiently. You'll work from home, using our structured protocol and scripts to document conversations and provide exceptional customer service.

Responsibilities

As a Customer Service Representative at blithequark, you'll be responsible for:

• Receiving and documenting customer concerns in a timely and accurate manner
• Ensuring all company procedures are followed to deliver exceptional customer experiences
• Inputting accurate trip data into our systems
• Demonstrating a personal commitment to producing high-quality work
• Referencing unresolved customer grievances to designated departments for further investigation and resolution
• Multitasking effectively to extract necessary information from multiple systems
• Reviewing and educating members on our services and their insurance coverage

Requirements

To succeed in this role, you'll need:

• A high school graduate or general education degree (GED)
• 0-2 years of related experience
• 6+ months of contact center experience or customer service experience
• Strong organization skills, written, and verbal communication skills (all system documentation will be in English)
• The ability to type 35wpm or more
• The ability to answer a high volume of calls (up to 100+ calls per day)
• Proficiency in Microsoft Office Suite
• The ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• The ability to work overtime as required
• The ability to work independently under general supervision
• Sound decision-making and problem-solving skills in a fast-paced environment

Work Environment and Schedule

As a remote Customer Service Representative, you'll work from the comfort of your own home. Our training schedule is Monday through Friday, 8am-4:30pm EST, and our post-training schedule is Tuesday through Saturday, 11:30pm-8am EST. You'll be required to attend 100% of training, on camera, for the first 30 days of employment.

Work-from-Home Requirements

To ensure a successful remote work experience, you'll need to meet the following requirements:

• High-speed internet (25MBPS download and 5MBPS upload)
• Ability to directly hardwire to your modem
• A dedicated work area that is separated from other living areas and provides privacy to review company-sensitive documents securely

Benefits and Compensation

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Employer-paid basic life insurance and AD&D
• Voluntary life insurance (employee/spouse/child)
• Health care and dependent care flexible spending accounts (pre-tax and post-tax)
• Commuter and parking benefits
• 401(k) retirement savings plan with company match
• Paid time off
• Paid parental leave
• Short-term and long-term disability
• Tuition reimbursement
• Employee discounts (retail, hotel, food, restaurants, car rental, and more!)

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap, or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]).

Apply Now

Don't miss out on this opportunity to join our team and make a real difference in people's lives. Apply now and take the first step towards a rewarding career at blithequark! Apply for this job