Experienced Senior Customer Success Manager – Regulatory and Compliance Solutions

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark, a leading provider of innovative software and service solutions for essential financial reporting and capital markets transactions. As a Senior Customer Success Manager, you will play a critical role in driving customer adoption, growth, and satisfaction across our portfolio of regulatory and compliance solutions.

About blithequark

At blithequark, we are a values-driven organization that empowers our employees to build fulfilling careers while bringing their authentic selves to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder, and Employee Satisfaction. We are proud to be recognized by Newsweek as one of AMERICA'S MOST LOVED WORKPLACES for three consecutive years and a Built In Best Places to Work for six years. We are committed to our employees' total wellbeing, offering competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth.

Join Our Team

As a Senior Customer Success Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. You will partner with our Sales, Product, Services, and Support teams to drive adoption and build relationships that add value and increase customer satisfaction. You will be responsible for owning the post-sale client relationship, serving as a trusted advisor for assigned accounts, and collaborating with cross-functional teams to drive growth and satisfaction.

Responsibilities

As a Senior Customer Success Manager, your key responsibilities will include:

• Owning the post-sale client relationship and serving as a trusted advisor for assigned accounts
• Collaborating with Sales, Services, and Support to drive adoption, identify growth opportunities, and ensure alignment on customer strategy
• Monitoring customer health metrics and proactively addressing issues, risks, or opportunities
• Leading and quarterly business reviews (QBRs), feedback loops, and managing escalation paths for high-value accounts
• Advocating for the voice of the customer internally, contributing to product feedback and process improvement
• Using technological solutions (CRM, CSPs like Salesforce, Gainsight, etc.) to identify contacts, document activities, and track any issues or insights you uncover
• Ability to travel for customer-facing meetings or internal events (~10-20%)

Qualifications

To be successful in this role, you will need:

• 5+ years of experience in Customer Success, Account Management, or related client-facing role
• Proven ability to manage complex customer relationships and communicate with senior stakeholders
• Strong change management, project management, and organizational skills
• Effective, clear, and concise verbal and written communication skills as well as strong presentation skills
• Ability to adapt and change with the needs of the organization and business
• Experience working in SaaS, FinTech, RegTech, or with Enterprise B2B software

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Proficient using CRM and CS platforms (e.g. Salesforce, Gainsight, or similar)
• Results-driven, self-motivated, and able to work independently
• US East Coast (e.g. New York or Boston) based
• Familiarity with SEC filings, financial reporting, or regulatory technology solutions
• Experience working with legal, finance, or investor relations teams

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that is committed to our employees' total wellbeing.

We offer

• Competitive compensation and benefits package
• Flexible workplace and remote work options
• Opportunities for professional growth and development
• Collaborative and inclusive team culture
• Recognition and rewards for outstanding performance

How to Apply

If you are a results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Accommodations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.blithequark.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected].

Protecting Your Identity

At blithequark, protecting your identity is a top priority. Please be aware of scammers impersonating blithequark recruiters. blithequark recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected]. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status). Apply for this job