Senior Full Stack Product Designer – Customer Experience and Digital Transformation Leader

Welcome to blithequark: Redefining Customer Experience through Innovative Design

At blithequark, we are on a mission to revolutionize the way our customers interact with our products and services. As a leader in the industry, we recognize the importance of providing a seamless, intuitive, and user-friendly experience that exceeds our customers' expectations. To achieve this goal, we are seeking an exceptional Senior Full Stack Product Designer to join our team and own the customer experience from research to execution. This is an end-to-end role that requires a strategic and execution-focused individual who can partner closely with cross-functional teams to drive business growth and improve key metrics such as speed-to-quote, quote accuracy, and quote conversion.

About the Role: Senior Full Stack Product Designer – Customer Experience

As a Senior Full Stack Product Designer at blithequark, you will be responsible for creating a strong design vision and aligning it with product and engineering to realize the vision. You will partner with our data and marketing teams to translate user insights into design strategy, collaborate to build and refine a new design language system, and evangelize design across the organization. Your expertise will be crucial in refining and evolving our existing CX design language, developing research plans, and defining success metrics for customer experience across our CX products.

Key Responsibilities:

• Create a strong design vision and the corresponding alignment with product and engineering to realize the vision.
• Partner with our data and marketing teams to help translate user insights into design strategy.
• Collaborate to build and refine a new design language system that spans across our CX products.
• Evangelize design across the organization and promote a culture of user-centered design.
• Refine and evolve our existing CX design language to ensure consistency and excellence.
• Develop research plans and execute them to better understand our user’s desires and motivations.
• Define and track success metrics for customer experience across our CX products.
• Help us ideate on and deploy new design processes into our development cycle.

Requirements for Success

To be successful in this role, you will need to have:

• 3-5 years of product design experience, with a strong portfolio that demonstrates your design skill and an understanding of user-centered design.
• A track record of delivering successful consumer-facing products and features.
• A strong systems thinker with experience working within product ecosystems.
• Proven ability to work cross-functionally in fast-paced environments.
• Excellent written and verbal communication skills — clear, concise, and collaborative.

Nice to Have Skills:

• Startup experience, with a deep understanding of the challenges and opportunities that come with working in a fast-paced and innovative environment.
• Experience within financial technology, with knowledge of insurance compliance, underwriting, or rating methodologies.
• Experience with navigating complex compliance requirements and ensuring that design solutions meet regulatory standards.
• Knowledge of design tools and technologies, such as Sketch, Figma, Adobe Creative Suite, and InVision.

What We Offer

At blithequark, we offer a competitive salary and benefits package, as well as a range of perks and benefits that are designed to support your well-being and career growth. These include:

• A collaborative, supportive, and fun company culture that values innovation, creativity, and teamwork.
• Opportunities for career growth and professional development, with a focus on helping you build your skills and achieve your goals.
• A dynamic and fast-paced work environment that is driven by quality, transparency, and a passion for excellence.
• Access to cutting-edge technologies and tools, with the freedom to experiment and innovate.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Our Culture and Values

At blithequark, we are passionate about creating a work environment that is inclusive, supportive, and fun. We believe in:

• Collaboration and teamwork, with a focus on building strong relationships and achieving common goals.
• Innovation and creativity, with a willingness to take risks and try new things.
• Quality and excellence, with a commitment to delivering exceptional results and exceeding customer expectations.
• Transparency and open communication, with a focus on building trust and ensuring that everyone is informed and aligned.
• Fun and enjoyment, with a recognition that work should be rewarding and fulfilling.

Join Our Team

If you are a motivated and talented Senior Full Stack Product Designer who is passionate about customer experience and digital transformation, we would love to hear from you. Please submit your application, including your resume, cover letter, and portfolio, to be considered for this exciting opportunity. At blithequark, we are committed to building a diverse and inclusive team, and we welcome applications from candidates of all backgrounds and perspectives.

How to Apply

To apply for this role, please click on the link below. We look forward to hearing from you and exploring how you can contribute to our team's success.