Customer Care Associate, Medicaid – Join the blithequark Team and Make a Difference in Healthcare

Are you passionate about delivering exceptional customer service and making a positive impact in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to join the blithequark team as a Customer Care Associate, Medicaid. As a key member of our KanCare Contact Center team, you will play a vital role in providing high-quality customer service to our clients, ensuring they receive accurate and timely information about our Family Medical and E&D/LTC Programs.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals and communities to achieve their full potential. Our team is dedicated to delivering exceptional customer experiences, and we are committed to creating a workplace culture that values diversity, inclusion, and employee growth. As a Customer Care Associate, Medicaid, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients.

Key Responsibilities

As a Customer Care Associate, Medicaid, your primary responsibilities will include:

• Providing quality customer service in the KanCare Contact Center, responding to calls, emails, and other inquiries in a courteous, accurate, and concise manner
• Gathering thorough documentation and entering information into various systems, ensuring accuracy and attention to detail
• Answering questions about the eligibility process and providing general program information for Family Medical and E&D/LTC Programs
• Evaluating information received through phone contact, asking appropriate follow-up questions, soliciting additional information, and evaluating potential impact
• Maintaining up-to-date knowledge of regulations, policies, and guidelines related to Medicaid and managed care programs
• Completing all assigned training as necessary to ensure proficiency in our systems and processes

Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months' experience in customer service, with a strong focus on delivering exceptional customer experiences
• Minimum of six (6) months' experience in Family Medical Medicaid eligibility (preferred)
• Knowledge of Medicaid and managed care programs (preferred)
• Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience
• Active listening skills, with the ability to adapt/respond to different types of characters
• Customer-oriented with a strong focus on accuracy and attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Good interpersonal and communication skills, both verbally and in writing, including knowledge of basic grammar, spelling, and punctuation
• Excellent data entry skills, with the ability to type 28-30 words per minute accurately
• Willingness to work part of a team and maintain the integrity and confidentiality of all records and communications

Benefits

As a valued member of the blithequark team, you will enjoy a range of benefits, including:

• In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Care Associate, Medicaid, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure proficiency in our systems and processes
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional development
• Access to a range of learning resources, including online training modules and industry conferences

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values diversity, inclusion, and employee growth. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a workplace culture that is collaborative, innovative, and fun. As a Customer Care Associate, Medicaid, you will be part of a team that is dedicated to making a difference in the lives of our clients.

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact in people's lives, we invite you to apply for the Customer Care Associate, Medicaid role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, inclusion, and employee growth.

Contact Information

For more information about this role or to submit your application, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job