Customer Engagement & Finance Specialist (Remote) – Unlocking Cash Flow and Building Relationships at blithequark
Are you a problem-solver with a passion for communication and a knack for navigating complex bureaucratic systems? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for a talented Customer Engagement & Finance Specialist to join our team at blithequark. As a key member of our finance and customer success teams, you'll play a critical role in ensuring timely payment from our customers and building strong relationships with them.
About blithequark
blithequark is a profitable, founder-led SaaS company that powers secure file transfer and automation for over 4,000 brands you know and love. With a $35M+ business and a team of just 70 people, we've built a reputation for hiring smart, clear-thinking communicators who act fast and own outcomes. Backed by $46.5M from Riverwood Capital, we're scaling intentionally, and this role is a core part of that growth.
What You'll Actually Do
As a Customer Engagement & Finance Specialist at blithequark, you'll be responsible for troubleshooting payment issues, communicating with customers, logging and documenting CRM data, and coordinating with cross-functional teams. Your primary goal will be to ensure timely payment from our customers, while also building strong relationships with them.
- Troubleshoot Payment Issues: Investigate why payments are missing, and find the real blocker and remove it. This could mean invoice confusion, missing paperwork, sales tax mismatches, vendor delays, or technical hiccups.
- Client Communication (Phone + Email): Pick up the phone and talk with customers about invoices and payments in a collaborative, solutions-focused way. Professional, empathetic, persistent – never heavy-handed.
- CRM Logging & Documentation: Capture every call, email, and decision with clarity. Our finance, audit, and support teams depend on your records. No fluff, no gaps – just crisp documentation that anyone can follow at a glance.
- Cross-Department Coordination: Work closely with Billing, Support, Sales, and Leadership. You won't solve everything alone – but you will keep issues moving through the right lanes so customers always feel supported.
What Success Looks Like
* Invoices are paid on time – or quickly recovered when delayed
- Customers leave billing conversations feeling respected and supported
- Cash keeps flowing, revenue stays predictable, and the business stays healthy
- Teams across Finance, Sales, and Support trust your notes and depend on your follow-through
Who Thrives In This Role
* You communicate like it's your superpower – especially on the phone
- You can detangle messy, bureaucratic problems without losing momentum
- You stay positive and empathetic – even in tough conversations
- You're disciplined about logging details and following through
- You move quickly, think clearly, and keep your eye on the goal: timely payment
Where This Role Can Take You (Growth Path)
We don't sit on talent. Perform well here and doors open fast. Growth paths from this role include:
- Customer Engagement Manager – Coaching and leading other customer-facing employees
- Finance/Accounting Leadership – Driving process improvements, managing outcomes, even stepping into Controller-track work
- Operations or Customer Success – Expanding into adjacent high-visibility, high-impact roles
If you've got hunger and discipline, there's no ceiling.
What This Job Is Not
This isn't for you if:
- You avoid phone calls and try to solve everything over email
- You need to be reminded to follow up or log work
- You freeze in fast-moving, ambiguous environments
- You dislike feedback or take it personally
We move fast, communicate clearly, and hold a high bar – for ourselves and each other.
Perks & Benefits
* 100% Paid Health, Dental & Vision (75% for family)
- 401(k) with 4% Company Match
- Equity Grants for Every Employee
- Paid Parental Leave
- 20 PTO Days + 11 Holidays + Full Company Winter Break
- $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
- ✈️ Team Travel to NYC, Austin, San Diego, and More
Bottom Line
This role matters. Done well, it keeps customers happy, cash flowing, and the business strong. If you want a career launchpad where you'll solve real problems every day and grow fast, we want you in this seat.
How to Apply
Ready to join our team and unlock cash flow and build relationships at blithequark? Click the link below to apply: Apply to this job Apply To this Job Apply for this job