[Remote] Associate Solution Consultant – Tech Alliances

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Solution Consultant supports strategic partners with a focus on ServiceNow and Salesforce ecosystems, assisting in solution design, demos, and creating enablement content.

Responsibilities

• Support ISV, SI, and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions
• Learn and master multiple platforms, becoming a SME on how Five9 integrates with ServiceNow, Salesforce, and related alliance technologies
• Assist with solution design and demos, translating partner and customer business challenges into integrated Five9 and partner platform use cases
• Build reusable enablement assets: step-by-step guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions
• Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations
• Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms
• Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, current, and easy to use
• Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources
• Continuously deepen your knowledge of ServiceNow, Salesforce, Five9, APIs, workflows, automation, and contact center best practices

Skills

• 1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome)
• Exposure to ServiceNow or Salesforce, with ServiceNow strongly preferred (e.g., ServiceNow University / online LMS courses, hands-on labs, certifications, or early career role)
• A demonstrated ability to handle hard work and a steep learning curve. You're comfortable digging into documentation, troubleshooting, and figuring things out
• Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems
• You should be comfortable presenting, listening, and 'reading the room,' while also thinking deeply about technical details. This is a rare combination
• Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly
• A creative mindset with a passion for explaining 'how things work' through demos, diagrams, presentations, and recorded content
• Excellent written and verbal communication, with the ability to explain complex topics in plain language to both technical and non-technical audiences
• Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos)
• Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders
• BS in Electrical Engineering, Computer Science, or a related technical field preferred, or equivalent practical experience
• Experience creating or editing videos with Camtasia or other video editing tools
• Hands-on experience with APIs, scripting, or automation in ServiceNow or Salesforce
• Any prior exposure to contact center, CX, or telecom concepts

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave.

Company Overview

• Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.

Company H1B Sponsorship

• Five9 has a track record of offering H1B sponsorships, with 11 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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