Experienced Customer Experience Support Specialist - Off Hours - Delivering Exceptional Service and Driving Member Satisfaction through Comprehensive Support and Issue Resolution

Introduction to blithequark

At blithequark, we are revolutionizing the way our members interact with our platform, and we're looking for a highly skilled and dedicated Customer Experience Support Specialist to join our team. As a key member of our customer experience team, you will play a vital role in providing comprehensive support to our members, addressing their inquiries, and resolving issues in a timely and professional manner. If you're passionate about delivering exceptional customer service, are highly organized, and thrive in a fast-paced environment, we want to hear from you.

Job Overview

In this exciting role, you will be responsible for providing payment, loyalty, and general inquiry support to our members within the blithequark platform. You will triage incoming tickets, identify emerging trends, and forward them to relevant internal departments for resolution. Your exceptional communication skills, both written and verbal, will enable you to collaborate closely with internal teams and our BPO team to address and resolve member issues effectively. You will also develop a deep understanding of our products, features, and services to provide accurate and helpful information to our members.

Key Responsibilities

• Provide comprehensive payment, loyalty, and general inquiry support to our members within the blithequark platform
• Triage incoming tickets, identify emerging trends, and forward them to relevant internal departments for resolution
• Document necessary information and escalate ongoing patterns internally
• Collaborate closely with internal teams and our BPO team to address and resolve member issues effectively
• Develop a deep understanding of our products, features, and services to provide accurate and helpful information
• Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
• Stay organized and patient while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
• Adapt to diverse business models and tailor your support to meet individual member needs
• Provide exceptional customer service, even when handling complex inquiries

Qualifications

We're seeking a highly skilled and experienced Customer Experience Support Specialist with a strong background in support or operations-type roles. The ideal candidate will have:

• 2-4 years of professional experience in a support or operations-type role
• Extremely organized with strong written and verbal skills
• A team player who's able to learn new platforms quickly and is patient and adaptable in a fast-paced environment
• Driven to take on new responsibilities, with an ability to stay focused on assigned tasks
• Strong attention to detail with the intelligence to use critical thinking for solutions
• Flexibility - We are disrupting an industry, so changes to traditional processes should be expected
• Ability to deal with extremely confidential and sensitive information

BONUS POINTS: Zendesk experience (admin preferred) and Rewards knowledge

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be highly organized, with strong problem-solving skills and the ability to adapt to changing priorities. Additionally, you will need to be proficient in using technology, including CRM software and other support tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Support Specialist, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will also have access to training and development programs, as well as opportunities for career advancement and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, supportive, and fun. Our employees are passionate about what they do, and we are committed to providing them with the tools and resources they need to succeed. We also believe in giving back to our community, and we offer a range of volunteer opportunities and community outreach programs.

Compensation, Perks, and Benefits

We offer a competitive salary range of $65,000 - 75,000, as well as a range of benefits, including:

• Equity and an annual performance-based bonus
• Health insurance for you and your loved ones from day one
• 401k plan with a match
• Commuter FSAs
• UNLIMITED PTO
• Exclusive Employee-only blithequark Points

We believe in transparency and fairness when it comes to compensation, and we are committed to providing our employees with a comprehensive and competitive benefits package.

Conclusion

If you're a motivated and experienced Customer Experience Support Specialist looking for a new challenge, we want to hear from you. At blithequark, we are passionate about delivering exceptional customer service, and we are committed to providing our employees with the tools and resources they need to succeed. Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark.