Experienced Customer Service Representative – HSN Work at Home Opportunity in Tennessee

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's HSN Work at Home team as an Experienced Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch service to our customers, resolving their queries, and exceeding their expectations.

About arenaflex

arenaflex is a leading retail company that comprises seven leading retail brands – QVC, HSN, Zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road – all dedicated to providing a more human way to shop. We are the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're committed to delivering exceptional customer experiences that make a lasting impact.

The Opportunity

As an Experienced Customer Service Representative, you will be responsible for handling a high volume of inbound customer inquiries, resolving their issues, and providing personalized experiences that exceed their expectations. You will work from the comfort of your own home, using our state-of-the-art technology to stay connected with our customers and team members.

Your Impact

As a key member of our team, you will have a significant impact on our customers' experiences. Your responsibilities will include:

• Handling a high volume of inbound customer inquiries, resolving their issues, and providing personalized experiences that exceed their expectations
• Assisting customers with questions, confirming refunds, taking payments, placing orders, and analyzing account data
• Collaborating with your Customer Service Supervisor to ensure seamless communication and issue resolution
• Participating in ongoing training and development to enhance your skills and knowledge
• Opportunities for advancement and upward mobility across the entire arenaflex family of brands

What You Bring

To succeed in this role, you will need to possess the following skills and qualifications:

• Must reside in Florida, Tennessee, or Virginia
• Bilingual Spanish speaking opportunities available
• Ability to problem-solve and de-escalate unique situations while sustaining a high-paced call volume
• Experience working in a virtual environment with a set schedule and structured day
• Excellent communication and interpersonal skills, with the ability to communicate with a variety of customer styles, peers, and leaders
• Ability to navigate multiple systems and screens while assisting customers
• Familiarity with HSN computer system requirements
• Ability to troubleshoot own technical problems (in partnership with IT when needed)
• Availability to work weekends, holidays, and additional hours

Compensation and Benefits

As an Experienced Customer Service Representative, you will enjoy a competitive compensation package, including:

• Starting rate of $15.00/hour
• Additional $0.60/hour for qualified bilingual Specialists
• Automatic increases in pay every 6 months for 2 years, resulting in $17.00/hour (after 24 months)
• Pay for Performance incentive paid out monthly to eligible team members
• Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more

Training and Development

Your employment with arenaflex begins with a six-week paid training program that requires full attendance and involvement throughout. The training schedule and working schedule after training will be different. Our training program is designed to equip you with the skills and knowledge you need to succeed in this role and beyond.

System Requirements

To ensure a seamless customer experience, our Work at Home Team Members need to maintain the necessary system requirements. These include:

• Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with HSN specifications (HSN reimburses $75 for headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

The Application Process

Our application process is candidate-led, and each notification for the next step will be sent to the email address you provide. The process includes: 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview

Join Our Team

If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to join arenaflex's HSN Work at Home team as an Experienced Customer Service Representative. Apply today and take the first step towards a rewarding career with a company that values diversity, equity, and inclusion.

Equal Employment Opportunity

arenaflex is an equal opportunity employer committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [insert contact email] for assistance.

Apply Now

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team. Apply Job! Apply for this job