Experienced Senior Manager of Operations Excellence – Global Process Improvement and Quality Assurance
At arenaflex, we're dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships. As a Senior Manager of Operations Excellence, you'll play a pivotal role in shaping our global operations and ensuring that our customers receive the highest level of service. If you're a seasoned leader with a passion for process improvement and a drive for excellence, we want to hear from you.
Job Summary:
We're seeking an experienced Senior Manager of Operations Excellence to join our team at arenaflex. As a key member of our leadership team, you'll be responsible for designing, implementing, and directing global frameworks, processes, and systems to drive cost savings, revenue growth, and improved customer satisfaction. You'll lead a team of professionals in achieving operational excellence, driving continuous improvement, and ensuring compliance with regulatory requirements.
Key Responsibilities:
* Design, develop, and implement global frameworks, processes, and systems to drive business growth, cost savings, and improved customer satisfaction
- Lead a team of professionals in achieving operational excellence, driving continuous improvement, and ensuring compliance with regulatory requirements
- Develop and implement preventive measures to ensure compliance and system capability as planned, and establish business continuity plans that are effective
- Ensure that customer responsibilities are quantifiably measured and reported, and that continuous improvement tools are used to target areas where customer retention is at risk
- Collaborate with global partners to drive cross-functional process normalization and improvement
- Perform, review, investigate, plan, execute, and circle back on all other responsibilities and initiatives as allocated
- Develop and implement strategies to drive customer acquisition and retention within the market
- Increase overall knowledge, support, and usage of the Quality Driven Management (QDM) approach, mastery, and certification, and implementation of QDM processes that result in business improvement
Work Environment and Culture:
At arenaflex, we're committed to creating a culture that values innovation, collaboration, and continuous learning. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships. We offer a dynamic and supportive work environment that fosters growth, development, and recognition.
Compensation and Benefits:
We offer a competitive salary of $25/hour, as well as a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development opportunities
- Recognition and rewards for outstanding performance
Requirements and Qualifications:
* Bachelor's degree in a related field; master's degree preferred
- Six Sigma, Lean, or other ASQ continuous improvement certifications, such as FedEx QDM Master, are highly desirable
- Proven experience in driving execution, management, and coordination of Cargowise into the global shipping framework scene and plan, development, and execution of digital capabilities and solutions is required
- Agile, PMP, or similar accreditation is highly desirable
- Demonstrated change management and project management experience driving functional excellence continuous improvement initiatives for cross-functional tasks
- Significant related experience in overseeing and driving high-performing teams, improving processes, and changing business activities
- Strong industry knowledge, demonstrated effective management experience, human relations, and interpersonal skills are required
How to Apply:
If you're a motivated and experienced leader with a passion for process improvement and a drive for excellence, we want to hear from you. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or credentials. We can't wait to hear from you! Apply Now! Apply for this job