Experienced Cargo Agent – Remote Customer Service Representative – arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our team, you'll play a vital role in ensuring that our customers' cargo arrives safely and on time, while maintaining a professional and positive attitude. If you're passionate about delivering outstanding customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading airline that has been serving customers for decades. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the most trusted airlines in the industry. We're proud of our diverse and inclusive culture, which values honesty, integrity, recognition, perseverance, and servant leadership. Our team members are the backbone of our success, and we're committed to providing them with the resources, support, and opportunities they need to grow and thrive.
Job Summary
As a Cargo Agent, you'll be responsible for ensuring that our customers' cargo arrives safely and on time. You'll work closely with our team to load, unload, and transport cargo and mail to and from planes, while maintaining a high level of professionalism and attention to detail. This is a remote customer service role that requires excellent communication skills, a positive attitude, and a strong work ethic.
Key Responsibilities
* Operate floor support equipment, including tugs, forklifts, and tow tractors, to load and unload cargo and mail from planes.
- Work flexible shifts, including weekends and holidays, to meet the needs of our customers.
- Practice safety-conscious behaviors in all operational procedures and tactics, even under time constraints.
- Load, unload, and deliver mail and cargo to and from planes, while ensuring on-time shipments.
- Shield cargo and mail from damage, loss, and climate.
- Properly drive and operate floor equipment, including tugs, forklifts, and tow tractors, in areas of congestion.
- Repeatedly carry and load shipments onto carts and ensure each shipment reaches its destination.
- Operate scanners and computers to ensure mail and cargo are routed correctly to the destination.
- Practice safety-aware behaviors in all operational approaches and techniques.
Benefits and Perks
At arenaflex, we're committed to providing our team members with the resources and support they need to succeed. Here are just a few of the benefits and perks you can expect:
- Competitive salary and performance incentives
- Industry-leading 401(k) plan with generous direct contribution and company matching
- Paid time off, including holidays, vacations, and paid personal time
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
- Well-being programs to support physical, emotional, social, and financial health
- Domestic and international flight privileges for employees and eligible family members
- Professional development programs to help you achieve your long-term career goals
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
What You Need to Succeed
To be considered for this role, you'll need to meet the following minimum qualifications:
- High school diploma, GED, or equivalent
- Must be at least 18 years old
- Valid driver's license
- Ability to drive and safely operate a forklift, baggage tug, and tow tractor
- Proficiency in English
- Excellent oral and verbal communication skills
- Ability to project a professional image
- Basic computer skills
- Ability to correctly complete applicable training instructions
- Incremental education for additional responsibilities, including managing specialized equipment and merchandise, may be required
- Ability to regularly carry luggage or objects weighing up to and including 50 pounds
- Ability to occasionally carry luggage or objects weighing between 50 and 70 pounds
- Willingness to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays, in all weather conditions
- Ability to work in diverse climates outside and inside the warehouse
- Ability to pass a post-offer pre-employment drug test
- Ability to pass a physical ability test (PAT)
- Ability to achieve and maintain an airport badge with a customs seal
- Ability to pass an in-depth post-offer pre-employment background test, including fingerprinting and a criminal records check required by federal regulation
- Ability to work in the US
- Ability to wear required agency-authorized personal protective equipment (PPE), including but not limited to: hearing protection, safety-toe shoes, protective headwear (bump cap or hard hat), and high-visibility safety apparel
- Where accredited by applicable law, ability to obtain or be willing to obtain the COVID-19 vaccine by date of hire to be considered for a U.S.-based position, if not currently employed by arenaflex, Inc.
What We Offer
At arenaflex, we're committed to providing our team members with the resources and support they need to succeed. Here are just a few of the benefits and perks you can expect:
- A dynamic and inclusive work environment that values diversity, equity, and inclusion
- Opportunities for professional growth and development, including training and education programs
- A comprehensive benefits package that includes health, dental, vision, and life insurance
- Paid time off, including holidays, vacations, and paid personal time
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
- Domestic and international flight privileges for employees and eligible family members
- Professional development programs to help you achieve your long-term career goals
How to Apply
If you're passionate about delivering outstanding customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our team. Apply Now! Apply for this job