[Remote] Senior Solution Architect-Customer Experience CX - Solutioning

Note: The job is a remote job and is open to candidates in USA. Concentrix is a company focused on enhancing customer experience, and they are seeking a Senior Solution Architect for Customer Experience. The role involves collaborating with sales teams to determine appropriate solutions, developing solution approaches, and ensuring robust solutions are created while proactively managing risks and issues.

Responsibilities

• Determines most appropriate solution in collaboration with Sales Rep and Sales Engineer, through participation in detailed discussions with clients, RFP/RFI documentation and/or other solution requests
• Works collaboratively with the PS leaders and PS team to ensure the creation of a robust solution
• Develops the solution approach along with the related estimated timeline, ROI models and presentation materials
• Proactively identifies and resolves issues affecting the solution, timeline, and resources
• Participates in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals
• Understands and escalates potential risk for all solution components and collaborates with the Solutions Director to identify potential risk abatement alternatives
• Contributes to content for the creation of the scope of work document
• Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement, as needed
• Attends site visits in a variety of locations with Sales Rep and other key members
• Performs research on customers/potential customers and/or vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution
• Assists Sales Rep in gather the appropriate resources to adhere to Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, etc
• Continuous improvement of opportunity management process to enhance team's ability to become more efficient and deliver effective messaging

Skills

• Bachelor's Degree or 6 to 8+ year's related experience in one or more of the following areas: Consulting, user centered design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support, or marketing
• Experience with bots, self-service applications, communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Advanced Microsoft Office skills (excel, power point, word, visio)
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Strong customer service disposition and sense of professionalism
• Solid understanding of the organization's business operations and industry. Demonstrated business acumen
• Demonstrated ability to comprehend, analyze, and interpret

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off
• Holidays

Company Overview

• Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.

Company H1B Sponsorship

• Concentrix has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2022, 10 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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