QA Analyst, Audience Experience

Exciting work from home opportunity for a Remote QA Analyst, Audience Experience role! This position offers full-time remote work at BibleProject. QA Analyst, Audience Experience About this Role: QA on the Web Squad at BibleProject is the voice of user experience quality. You will focus on usability, accessibility, and experience correctness for BibleProject’s web platforms, and you oversee our transition to reduce manual regression and increase automation, synthetic monitoring, and data-led signals. Manual testing remains as targeted exploratory UX discovery, not as a primary regression mechanism. You collaborate closely with Product, Design, and Engineering to define clear, testable UX acceptance criteria that can be automated and monitored. On a typical day, you might: Conduct exploratory sessions Define UX/a11y/performance acceptance criteria Add scenarios to the automation backlog Review monitoring coverage Analyze usage and analytics to prioritize risks Verify outcomes in pre-production and productionUse AI-assisted tools to generate test ideas, data, and summaries As part of the Web Squad, you’ll shape the audience experience on BibleProject.com—delivering content-led, global websites, creating landing page experiences, and telling the brand story. Most importantly, you’ll help mature our product engineering culture, setting a high bar for quality while working at a sustainable pace that reflects BibleProject’s values: creative, humble, thoughtful, unifying, generous, and unhurried.Core Responsibilities Leadership Own the transition plan: Publish and maintain a roadmap to reduce manual regression and replace it with automated checks, synthetic monitors, and production signals; communicate progress and gaps transparently. Partner with Product/Design to define UX acceptance criteria (usability, accessibility, SLAs, SLOs, KPIs, empty/error states) that are monitorable with a view towards automation. Risk-based focus: Advocate for testing where it matters most (top journeys, high-risk changes); facilitate bug bashes or focused UX tours when appropriate. Experience signals: Socialize and align the team around Core Web Vitals, a11y check rates, session-replay insights, feedback/NPS themes, and change-failure/escape rates. Committed toward growth and learning: Show initiative in developing new skills and driving improvements in quality practices, testing processes, and tooling. Responsibility Exploratory UX testing: Plan and execute charter-based exploratory sessions on critical website flows, new designs, and edge cases; document findings with reproducible steps and user impact. Automation partnership: Translate discoveries into automatable acceptance tests and synthetic monitors; collaborate with QE to prioritize, parameterize, and expand coverage. Reduce manual workflows: Identify low-value manual cases; consolidate into lean checklists or automations; measure and track the impact of these changes. Product release verification: Validate releases via production signals (RUM, logs/metrics, support tickets, session replay) and drive post-release verification for high-risk launches. Accessibility & usability: Perform targeted web accessibility checks (WCAG, screen-reader, keyboard navigation, color contrast) and usability validations; ensure acceptance criteria are captured and tested by automation where feasible. Documentation: Writes crisp, reproducible defect reports; maintains DoX and release checklists; communicates risk and readiness clearly. Expertise UX & a11y heuristics: Practical WCAG 2.1 AA, mobile/responsive heuristics, empty/error state validation, and qualitative usability techniques. Signals & tools: Comfortable with analytics/RUM, session replay, browser/mobile dev tools, API clients (GraphQL) for spot checks, and reading basic logs/metrics. Devices and software: Familiar with the broad range of browsers, operating systems, and hardware, with an understanding of how they impact products. Automation literacy: Knows how to express automatable acceptance criteria; familiar with how QEs implement UI/API checks and synthetic monitors; can review coverage for gaps. Performance awareness: Understands Core Web Vitals, performance budgets, and their UX impact; can request/validate measurements and drive remediation tickets. AI-assisted quality: Explore LLM-based tools to generate charters/test ideas/data, summarize replay clusters, and draft bug reports with human review and privacy-safe data handling. What We're Looking For 1–3 years of QA or closely related experience, with a portfolio of clear, reproducible bug reports and documented test scenarios. Demonstrated ability to translate UX/a11y/perf expectations into automatable acceptance criteria and synthetic monitoring. Comfortable using analytics/RUM/replay to prioritize risk and validate outcomes; can read basic logs/metrics with engineering partners. Familiar with modern web/mobile testing constraints and how QE automates them; open to lightweight scripting when needed. Communicates clearly, seeks feedback, and shows steady growth in autonomy and impact. Alignment with BibleProject’s mission and values. About BibleProject Portland, Oregon, Founded in 2014 BibleProject is an educational technology and media studio whose mission is to help people experience the Bible as a unified story that leads to Jesus. We have grown significantly in the area of multimedia technology. What began with two animated videos now encompasses multiple platforms and products—including over 170 videos. Our website and app serve as connection hubs to our ever-growing library of resources. Classroom, our online learning platform, offers accessible, graduate-level Bible classes. These, and all of our supporting products, continue to be completely free to audiences around the world, thanks to the ongoing generosity of our patrons. Location: This role can be performed from anywhere in the United States. Occasional travel to Portland, OR may be required. Beginning: November 2025 Reporting to: Jeffrey Pearce, Software Engineering Manager, Audience Experience Compensation & Benefits The annual salary range for this role is $78,000 - $94,000Competitive salary that scales with experience directly related to this role. Top tier in non-profit market but will not match top technology companies Medical, dental, vision, life, short and long term disability insurance for employee and family with premiums covered 100% by BibleProject 401(k) with 4% employer match Flexible PTO. 4 weeks of org-wide synchronized rest breaks. Paid parental leave. Paid learning stipend. Home Office resources as needed. A culture focused on belonging and thriving. Apply tot his job Apply To this Job