Senior Manager-Payments Consulting- US Debit

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Advance adoption of Amex debit capabilities Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit Develop thorough documentation and operationally sustainable processes to ensure consistent results Negotiate complex contracts with partners and customers Create and expand relationships with key external debit partners Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services

Responsibilities

• Advance adoption of Amex debit capabilities
• Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit
• Develop thorough documentation and operationally sustainable processes to ensure consistent results
• Negotiate complex contracts with partners and customers
• Create and expand relationships with key external debit partners
• Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes
• Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms
• Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams
• Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services

Requirements

• Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer
• Sound technical aptitude, analytical, and problem-solving skills
• Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations
• Experience negotiating complex contracts with partners and/or customers
• Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners
• Track record of leading through change, challenging the status quo, and leading and producing results with or without authority
• Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner
• Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail
• Potential travel required within U.S. (~10%)
• Bachelor's degree or equivalent industry experience required.

Nice-to-haves

• Expansive and active network across payments industry.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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