Community Manager

SOCi.ai is a marketing platform for multi-location businesses, and they are seeking a Community Manager to launch and manage SOCi Central, their new customer community. This role will involve creating engaging content, facilitating discussions, and planning community-driven events to enhance customer engagement and learning.

Responsibilities

• Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members
• Partner with Customer Education leadership to execute on the community vision and roadmap
• Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust
• Facilitate daily discussions, answer questions, and keep conversations active and valuable
• Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more)
• Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources
• Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members
• Plan and host community-driven events—webinars, office hours, AMAs, networking meetups, and more
• Work with Customer Marketing to feature member stories and success strategies
• Support user-generated content initiatives like interviews, how-to videos, or community-led discussions
• Gather insights, feedback, and trends from community discussions and share them with internal teams
• Partner with Product and Support to route feedback, track ideas, and follow up with members
• Contribute to community analytics and reporting—tracking engagement, growth, and satisfaction

Skills

• 1–3 years of experience in community management, customer education, marketing, customer success, social media management, or another role where you've built relationships and engaged with customers online
• A clear and confident communicator who enjoys connecting with people and facilitating meaningful discussions
• Some knowledge of local marketing or multi-location business strategy is a plus—but curiosity and enthusiasm to learn about it are just as valuable
• Tech-savvy and eager to learn the SOCi platform inside and out
• A self-starter with ideas
• Organized, adaptable, and confident collaborating with teams across departments
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
• Tech/SaaS experience is a plus
• Candidates with transferable experience—maybe you've managed an online group, organized events, or built engagement in a digital space in another context

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs

Company Overview