Claim Specialist-Auto/Property-Hybrid
State Farm is a leading insurance company dedicated to making the world a better place. They are seeking Claim Specialists to assist customers through the claims process by investigating, evaluating, negotiating, and settling claims while providing exceptional service.
Responsibilities
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Skills
- Bachelor's degree in a related field or equivalent work experience
- Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims
- Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
- Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
- Familiarity with state or local regulations and compliance requirements
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
- Detail-oriented with strong organizational and analytical skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Accountability
- Resourcefulness
- Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s)
Benefits
- Health and wellbeing programs
- Multiple healthcare plan options
- 100% coverage for in-network preventative care
- Vision, dental, telemedicine, 24/7 mental health professionals
- Educational benefits
- Industry leading training programs
- Top-notch tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- Generous time off policies
- Initially earn up to 20 days annually
- Parental leave
- Paid holidays
- Celebration day
- Life leave (40 hours/year)
- Bereavement leave
- Community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- 401(k) plan with company contributions of up to 7% of your salary
Company Overview