[Remote] Outbound Telemarketer

Note: The job is a remote job and is open to candidates in USA. HearingLife is part of the Demant Group, a leading hearing healthcare organization dedicated to helping individuals with hearing loss. The Outbound Telemarketing Agent will be responsible for making outbound calls to prospective and existing patients to schedule appointments and provide information about hearing services.

Responsibilities

• Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff
• Maintain accurate records of calls and outcomes in the computer systems
• Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up
• Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift
• Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics
• Book and track appointments in multiple systems
• Answer customer questions
• Communicate and explain the value and benefits of using the service
• Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies

Skills

• High School Diploma or GED required
• Previous sales or telemarketing experience preferred
• Familiarity with Microsoft Office i.e., Teams and Outlook preferred

Benefits

• Competitive salary and bonus structure.
• Comprehensive health benefits (medical, dental, vision).
• Retirement savings plan with company matching.
• Professional development and ongoing training.
• Employee discounts on hearing aids and related services.

Company Overview

Company H1B Sponsorship