Production Support Engineer II, SAS Viya AML
CIBC US is building a relationship-oriented bank for the modern world and is seeking a Production Support Engineer II for their US Risk Technology team. In this role, you will support the anti-money laundering (AML) platform using SAS Viya, manage application and database support, and oversee production changes while collaborating with various stakeholders.
Responsibilities
- Application Support – investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management
- Database Support – write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines
- Cloud Computing – manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure
- Release Management – oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades
- Service Continuity – perform disaster recovery tests
- Collaboration – build trusted working relationships with business stakeholders, technology partners, and external vendors
- Communication – express technical concepts to non-technical audiences with precision and clarity
- Continuous Learning – stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments
Skills
- At least 1 year of experience in an application support role
- Experience with Linux virtual machines
- Writing complex SQL queries
- Technical familiarity with cloud computing (preferably Azure)
- Strong communication skills
- Ability to prioritize work effectively in a fast-paced environment
- Experience with SAS Viya
- Relevant certifications
- Experience with Microsoft Azure
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
- Holidays
- 401(k)
- Banking benefits
- A benefits program
- A vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Company Overview