[Remote] PS Customer Service Representative - Remote Bilingual Required
Note: The job is a remote job and is open to candidates in USA. Conifer Health Solutions is seeking a Customer Service Representative to support their Call Center with physician billing for multiple clients. The role involves handling patient inquiries, ensuring quality customer service, and maintaining compliance with HIPAA guidelines.
Responsibilities
- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Issues not resolved during conversation with patient/guarantor
- Ability to complete other related customer service duties as assigned
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
Skills
- High School degree or equivalent
- Proficiency in Microsoft Outlook, Excel and Word
- Ability to handle a large call volume while ensuring quality customer service and patient satisfaction
- Ability to complete other related customer service duties as assigned
- Ability to assist patients with sensitive and confidential issues
- Ability to handle multiple tasks along with setting appropriate priorities with client information
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
- Must be able to work in sitting position, use computer and answer telephone
- Ability to travel
- Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
- At least 1 year experience in a medical customer service role
- Previous experience in a call center environment
- Previous experience with medical billing systems; GE Centricity or EPIC experience a plus
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
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