[Remote] Associate Solution Consultant – Tech Alliances
Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Solution Consultant supports strategic partners with a focus on ServiceNow and Salesforce ecosystems, assisting in solution design, demos, and creating enablement content.
Responsibilities
- Support ISV, SI, and Tech Alliance initiatives focused on ServiceNow and Salesforce-based joint solutions
- Learn and master multiple platforms, becoming a SME on how Five9 integrates with ServiceNow, Salesforce, and related alliance technologies
- Assist with solution design and demos, translating partner and customer business challenges into integrated Five9 and partner platform use cases
- Build reusable enablement assets: step-by-step guides, solution overviews, demo flows, and internal “how-to” documentation for integrated solutions
- Create and maintain partner-facing content, such as slide decks and overview docs that clearly explain the value of Five9 and ServiceNow/Salesforce integrations
- Produce short-form educational videos (how-tos, walkthroughs, demo recordings) using tools like Camtasia or similar video editing platforms
- Collaborate with senior SCs, product, and alliances teams to ensure solution patterns and content are accurate, current, and easy to use
- Gather and share feedback from partners, customers and internal teams to improve integrations, playbooks, and enablement resources
- Continuously deepen your knowledge of ServiceNow, Salesforce, Five9, APIs, workflows, automation, and contact center best practices
Skills
- 1+ year of professional experience in a technical, functional, support, sales or consulting role (internships, co-ops, or equivalent hands-on projects welcome)
- Exposure to ServiceNow or Salesforce, with ServiceNow strongly preferred (e.g., ServiceNow University / online LMS courses, hands-on labs, certifications, or early career role)
- A demonstrated ability to handle hard work and a steep learning curve. You're comfortable digging into documentation, troubleshooting, and figuring things out
- Strong technical acumen: you enjoy understanding how systems, APIs, and integrations work under the hood and can reason through technical problems
- You should be comfortable presenting, listening, and 'reading the room,' while also thinking deeply about technical details. This is a rare combination
- Excellent people skills, both in-person and remote/online (video calls, chat, email); you build rapport easily and communicate clearly
- A creative mindset with a passion for explaining 'how things work' through demos, diagrams, presentations, and recorded content
- Excellent written and verbal communication, with the ability to explain complex topics in plain language to both technical and non-technical audiences
- Strong organization and follow-through, with a habit of turning one-off knowledge into structured, reusable assets (docs, PPTs, videos)
- Comfort collaborating across teams (Alliances, Product, Sales, Marketing, SCs) and taking direction from more senior technical leaders
- BS in Electrical Engineering, Computer Science, or a related technical field preferred, or equivalent practical experience
- Experience creating or editing videos with Camtasia or other video editing tools
- Hands-on experience with APIs, scripting, or automation in ServiceNow or Salesforce
- Any prior exposure to contact center, CX, or telecom concepts
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave.
Company Overview
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