Client Services Specialist
Pinion Technology Core is a security-first managed IT services provider that empowers businesses through innovative technology solutions. The Client Services Specialist will build strong relationships with clients, translating their needs into actionable requirements while ensuring satisfaction and retention.
Responsibilities
- Build strong, consultative relationships with clients to drive satisfaction, retention, and growth
- Develop and maintain a deep understanding of each client’s business, IT environment, and strategic goals
- Translate client needs into actionable service and product requirements
- Monitor client work, service calls, and documentation with precision and timeliness
- Collaborate across departments to create and maintain technology plans tailored to client needs
- Identify client trends and proactively develop strategies to address them
- Generate opportunities, prepare quotes, and track account activity
Skills
- Proven Experience: Success in client service and retention, ideally within IT or an MSP environment
- Communication Skills: Ability to engage effectively with business owners and key stakeholders
- Technical Curiosity: A drive to stay current on technological trends and business solutions
- Problem-Solving Mindset: Enjoy tackling challenges
- Attention to Detail: Accuracy in proposals, orders, and documentation
- Digital Fluency: Proficiency in Microsoft Office and familiarity with CRM systems
- Critical Thinking: Ability to analyze client needs and develop strategic solutions
- Flexibility: Willingness to travel overnight occasionally
Benefits
- Health, dental, vision, life, and disability insurance
- 401k/profit-sharing
- Paid holidays
- Flexible work schedules
Company Overview