Customer Service Specialist, Health Program Representative

The Minnesota Department of Health is committed to improving the health and well-being of all Minnesotans. As a Customer Service Specialist, you will be responsible for reviewing, processing, and fulfilling requests for vital records while ensuring compliance with state laws and maintaining data confidentiality.

Responsibilities

• Review orders submitted online, by fax, or by mail
• Verify documents and enter information into the Minnesota Registration & Certification (MR&C) system
• Search for and locate vital records needed to complete customer requests
• Confirm customer eligibility and print legal certificates and related documents
• Fulfill orders or respond to customers as appropriate

Skills

• One year of experience demonstrating responsibilities in each of the following areas:
• Experience performing high-volume customer service or administrative support tasks that involve assisting customers and processing requests
• Experience entering, updating, and searching data in electronic databases or computer systems with accuracy
• Proficiency using standard office software such as email, calendars, spreadsheets, word processing tools, and virtual meeting platforms
• Experience reviewing documents or information for accuracy, completeness, and compliance with established procedures
• Experience handling confidential or sensitive information in accordance with laws, policies, or organizational standards
• Ability to navigate ambiguous or incomplete customer requests while maintaining professionalism, patience, and clear communication
• Ability to follow detailed standard operating procedures while independently identifying errors, recognizing exceptions, and knowing when to elevate issues
• Ability to maintain accuracy and composure while working under pressure in a high-volume, time-sensitive environment involving confidential data
• Experience with vital records, legal documents, or work in a regulated environment requiring strict compliance with laws and data security procedures
• Experience using specialized case management, records management, or government database systems similar to MR&C
• Demonstrated experience contributing to process improvement efforts, documenting workflows, or supporting quality assurance initiatives
• Experience communicating with diverse populations, including customers who may be stressed, confused, or facing urgent legal or personal needs

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
• Employee Assistance Program (EAP) for work/life support
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

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