Experienced Full Stack Customer Service Representative – Real Estate Industry Support Center Analyst

At arenaflex, we're revolutionizing the real estate industry with cutting-edge tools and innovative solutions. As a vital part of our award-winning Support Team, you'll play a key role in delivering exceptional customer experiences to our clients. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! About arenaflex arenaflex is the innovative Multiple Listing Service (MLS) provider that empowers real estate professionals in Chicagoland and beyond with the most comprehensive database, technology, and support. As one of the largest MLSs in the country, we're a recipient of numerous awards and highly recognized as an industry leader. Our mission is to serve our members by providing unparalleled support, cutting-edge tools, and a commitment to excellence. The Role As a Full-Time Support Center Analyst, you'll be the first point of contact for our customers, providing timely and effective solutions to their queries and concerns. You'll be trained on our 20+ products, including the top-rated MLS system, connectMLS, and will be responsible for: * Providing basic troubleshooting and support for arenaflex's products and their interactions with Operating Systems, Internet Browsers, and other third-party software. * Managing large amounts of inbound calls in a timely manner, handling approximately 1,000 calls per month. * Responding to first-level Help Desk calls/emails/text chats related to arenaflex systems and services using Freshdesk, managing about 500 emails per month. * Identifying and troubleshooting customer issues until resolved, escalating or transferring when necessary. * Clearing cache for all supported Internet Browsers. * Providing basic troubleshooting for printer settings. * Identifying any system bugs and reporting them to the appropriate team. * Contributing to and helping maintain the internal and external FAQ systems. * Officially logging user suggestions and participating in round table discussions. * Providing detailed logs and documentation of all phone calls and emails in the ticket-logging system. * Staying up to date on all arenaflex product updates and releases. * Participating in testing arenaflex products and services. * Assisting with various secondary duties, including department email/voicemail status change request forms (data entry for listing status updates). * Assisting with various special committees and task forces as requested. Our Ideal Candidate We're looking for a highly motivated and customer-centric individual who possesses: * Effective and engaging communication skills * Empathetic and patient nature * Active listening skills * Ability to multi-task and prioritize * Detail-oriented and achievement-focused * Dependable and a team player * Fun to work with and a positive attitude Skills and Qualifications * Ability to identify problems * Strong customer service skills * Basic computer troubleshooting skills * Proficiency with multiple browsers and Microsoft Office software (Word, Excel, PowerPoint, Outlook) * Strong writing and communication skills * Real estate knowledge is a plus What We Offer * 401(k) and 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Parental leave * Vision insurance * Work from home * Opportunity to work with a dynamic and innovative company * Collaborative and supportive team environment * Professional growth and development opportunities Work Environment * Remote work option available * Call center environment * Monday to Friday, 9:30 am - 6 pm CST with an hour lunch * Occasional coverage on holidays, Saturdays, and Sundays How to Apply If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! About arenaflex arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees. If you're passionate about making a difference in the real estate industry, we want to hear from you! Join our team and be part of something amazing!

Why Work at arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering real estate professionals with cutting-edge tools and innovative solutions. Our team is dedicated to creating a workplace that's inclusive, supportive, and empowering for all employees.

Our Culture

Our culture is built on the principles of collaboration, innovation, and customer-centricity. We're a dynamic and fast-paced environment that's always looking for ways to improve and grow. If you're passionate about making a difference in the real estate industry, we want to hear from you!

Our Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Our Team

Our team is dedicated to creating a workplace that's inclusive, supportive, and empowering for all employees. We're a diverse and dynamic group of individuals who are passionate about delivering exceptional customer experiences and making a difference in the real estate industry.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunities Employer

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.

Apply for this job