Credit Control Coordinator
About the position Works with a group of specified lawyers and clients to expedite collection of the firm’s accounts receivable balances. Ensures that receivables are realized at as close to 100% as possible and collected in a timely manner in accordance with stated firm policy. Routinely communicates with Finance Management, Partners, and Revenue to understand issues that may result in delays in payment or poor realization of firm receivables. Coordinates the resolution of billing issues, particularly involving electronic billing submissions and rejections. Utilizes firm standard software to identify and prioritize accounts for follow-up and monitoring. Works with the Cash Team and the Billing Team to resolve unapplied/suspense cash items. Helps to identify where payments should be posted in situations where remittance advice is missing or unclear. Assists with preparation of monthly reports on top inventory items. Responds to inquiries from clients, lawyers and secretaries related to receivables levels and cash receipts. Utilizes firm standard reporting tools to report out of firm databases on issues related to the above. Coordinates write-offs of aged or otherwise uncollectible invoices. Responds to audit requests. Facilitates accuracy in year end cash targets/forecast by communicating with Billing, Billing Lawyers and financial managers about issues that will impact collection of inventory prior to December 31st. Work on multiple special projects as needed. Essential Capabilities: Demonstrates exemplary customer service while always mindful of process improvement. Assertive, proactive, courteous and professional. Responds timely to requests for assistance. Prioritizes, handles multiple tasks simultaneously and is flexible. Has a keen eye for detail and can readily identify issues that will impede a process. Demonstrates initiative, an analytical thought process, critical thinking and a consistent ability to identify and communicate opportunities to improve existing processes. Accurate and timely with completion of all tasks. Thorough and follows through on assigned projects and tasks. Works in a team environment and collaborates with others across the firm. Works effectively with multi-office responsibility as well as a culturally and educationally diverse environment.
Responsibilities
- Works with a group of specified lawyers and clients to expedite collection of the firm’s accounts receivable balances.
- Ensures that receivables are realized at as close to 100% as possible and collected in a timely manner in accordance with stated firm policy.
- Routinely communicates with Finance Management, Partners, and Revenue to understand issues that may result in delays in payment or poor realization of firm receivables.
- Coordinates the resolution of billing issues, particularly involving electronic billing submissions and rejections.
- Utilizes firm standard software to identify and prioritize accounts for follow-up and monitoring.
- Works with the Cash Team and the Billing Team to resolve unapplied/suspense cash items.
- Helps to identify where payments should be posted in situations where remittance advice is missing or unclear.
- Assists with preparation of monthly reports on top inventory items.
- Responds to inquiries from clients, lawyers and secretaries related to receivables levels and cash receipts.
- Utilizes firm standard reporting tools to report out of firm databases on issues related to the above.
- Coordinates write-offs of aged or otherwise uncollectible invoices.
- Responds to audit requests.
- Facilitates accuracy in year end cash targets/forecast by communicating with Billing, Billing Lawyers and financial managers about issues that will impact collection of inventory prior to December 31st.
- Work on multiple special projects as needed.
Requirements
- Minimum Associates degree in Business, Accounting or Finance, or equivalent work experience required.
- Minimum two years experience with professional services time and billing software such as Elite Enterprise or Aderant Billing Expert. Elite 3E is preferred.
- Experience with professional services inventory management software, such as ARCS from Minisoft or Collect from Select Associates.
- Minimum two years experience in a professional services environment (legal, accounting, consulting, engineering, etc) working in a Finance department collections role.
- Demonstrated proficiency with Excel spreadsheets required.
- Excellent verbal, written, negotiation and interpersonal skills.
Benefits
- The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture.
- this role is eligible for a discretionary bonus based on performance.
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