Customer Success (Sales and Customer Service)

ThreadBeast is focused on enhancing customer retention, and they are seeking a Customer Success Specialist to engage directly with members. The role involves conducting calls to gather feedback, addressing concerns, and utilizing sales techniques to maximize customer satisfaction and retention.

Responsibilities

• Conduct 75+ inbound and outbound calls daily to gather customer feedback, address concerns, and retain memberships
• Identify customer pain points and skillfully highlight ThreadBeast’s value proposition to prevent cancellations
• Use proven sales techniques, including objection handling, upselling, and consultative selling, to drive retention
• Resolve customer issues efficiently through phone calls and support tickets
• Maintain up-to-date knowledge of ThreadBeast’s products, pricing, and industry trends to enhance customer interactions
• Act as a feedback loop, sharing key customer insights and retention trends in team meetings
• Collaborate with leadership to refine retention strategies and product offerings based on customer feedback

Skills

• 1+ years of experience in sales, customer retention, or customer support (subscription-based experience is a plus)
• Proven success in a high-volume call environment, demonstrating strong objection-handling skills
• Proficiency in MS Office and Google Suite (especially Google Sheets)
• Excellent written and verbal communication skills with the ability to engage and persuade customers
• A team player with a proactive, problem-solving mindset
• Ability to adapt and thrive in a fast-paced, dynamic environment
• Must be able to pass a criminal background check

Company Overview