Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex

Join arenaflex, a global leader in entertainment and media, as we continue to revolutionize the way people consume content. As an External Support Engineer, you will play a vital role in bridging the gap between content creation teams and the tools engineering team, ensuring seamless collaboration and efficient issue resolution. If you're passionate about technology, customer support, and teamwork, this is an exciting opportunity to join our dynamic team.

About arenaflex

arenaflex is a pioneer in the entertainment industry, providing innovative solutions to millions of users worldwide. Our commitment to excellence, creativity, and customer satisfaction drives us to push the boundaries of what's possible. As a member of our team, you'll be part of a collaborative and inclusive environment that fosters growth, learning, and innovation.

Job Summary

We're seeking an experienced External Support Engineer to join our team, responsible for providing technical support to content teams, creating reference materials, and collaborating with engineers to develop tools and processes that improve efficiency and quality. If you have a passion for problem-solving, excellent communication skills, and a strong technical background, we encourage you to apply.

Key Responsibilities

As an External Support Engineer at arenaflex, you will:

• Provide technical support to content teams, addressing issues with tools and workflows to ensure seamless collaboration and efficient issue resolution.
• Create reference materials and provide training to get external teams up to speed with the toolset, ensuring a smooth onboarding process.
• Solve and debug possible issues with tools and workflows, escalating complex or problematic issues to the tool development team and working with production to track these issues in JIRA.
• Advocate for tools, workflow improvements, and suggestions from external teams, driving innovation and efficiency.
• Partner with other engineers to develop tools and processes that improve efficiency and quality, fostering a culture of collaboration and continuous improvement.
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, ensuring that customer needs are met and exceeded.
• Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for customer support and technical expertise.

Essential Qualifications

To succeed in this role, you will need:

• A strong technical background, with experience in C# code and a related degree or equivalent work experience.
• Excellent written and verbal communication skills, with the ability to work with external partners and stakeholders.
• A positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and improvement.
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously.
• Self-motivation, with a strong work ethic and a commitment to delivering high-quality results.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience supporting a live service or tool environment, with a strong understanding of the challenges and opportunities that come with this role.
• Unity 3D game and tool development experience, with a passion for creating engaging and interactive experiences.
• Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of the importance of effective issue tracking and resolution.
• iOS and Android mobile development experience, with a passion for creating seamless and intuitive user experiences.
• 5 years' experience in delivering production-level code in a professional environment, with a strong track record of success and a commitment to excellence.

Work Environment and Culture

As an External Support Engineer at arenaflex, you will be part of a dynamic and inclusive team that values collaboration, innovation, and customer satisfaction. Our core hours are 10:00am to 6:00pm CST, with flexibility to accommodate meetings and other work-related activities. We offer a competitive salary range of $150,000 - $325,000, depending on your specific job family, background, skills, and experience.

Compensation and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

How to Apply

If you're passionate about technology, customer support, and teamwork, and you're looking for a challenging and rewarding opportunity, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job