Experienced Customer Support Representative – Night Shift Opportunity at arenaflex
Job Summary:
Are you a customer-focused individual with excellent communication skills and a passion for problem-solving? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and detail-oriented Customer Support Representative to join our team on a full-time basis, working the night shift. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support.
About arenaflex:
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that encourages our team members to thrive.
Job Responsibilities:
As a Customer Support Representative at arenaflex, you will be responsible for:
- Monitoring and closing out Hughes Enterprise Maintenance orders, verifying details pertaining to the work completed
- Cross-training to assist with logistics and system support as needed
- Assisting with screening and monitoring orders in the system
- Assisting technicians with order closeouts
- Handling internal escalations to ensure orders are accepted and rolled on
- Updating information through data entry
- Running reports and updating trackers as needed
- Assisting with logistics and system-related issues
- Assisting with inbound/outbound calls and emails from internal/external customers
What We Offer:
* A competitive hourly rate of $15.00 per hour, plus a $2.00 shift differential
- Comprehensive benefits package, including company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
- Other benefits offered include: 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
- Opportunities for career growth and professional development
- A dynamic and supportive work environment that encourages collaboration and innovation
- Flexible scheduling, including weekends, holidays, and overtime as needed
Requirements:
* High School Diploma or GED equivalent
- 1 year of customer service experience preferred
- Effective oral and written communication skills
- Follow-through and the ability to multi-task and meet deadlines
- Ability to work independently and have the willingness to research and suggest creative solutions
- Adapt to change and have the ability to learn quickly and grasp new instructions easily
- Strong computer navigation skills and knowledge of Microsoft Office
- Ability to work under pressure and respond with urgency
Schedule:
* In-Person Training at our office located in Green Bay, WI; Monday - Friday; day shift
- 12-hour Rotating Night Shift schedule from 6:00pm to 6:00am
Work Environment and Culture:
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are encouraged to share their ideas, take ownership of their work, and collaborate with colleagues to achieve our goals. We believe in fostering a culture of continuous learning, innovation, and growth, and we're dedicated to supporting our team members in their professional development.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, supportive, and empowering for all team members. Apply for this job