Experienced Customer Service/Inside Sales Representative – Building Long-Term Relationships in the Construction Industry

At arenaflex, we're on a mission to revolutionize the way we approach customer service and sales in the construction industry. As a leading manufacturer of engineered wood roof and floor trusses, we're committed to providing high-quality products and services at a competitive price. We're now seeking an exceptional Customer Service/Inside Sales Representative to join our team in Sumner, WA, and help us build long-term relationships with our customers.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're a team of dedicated professionals who are committed to excellence in everything we do. Our company culture is built on the values of teamwork, integrity, and customer satisfaction. We're proud to be a leading manufacturer of engineered wood roof and floor trusses, serving the residential, commercial, and agricultural construction markets in the Pacific Northwest.

The Ideal Candidate

We're looking for a highly motivated and organized individual who is passionate about delivering exceptional customer service. As a Customer Service/Inside Sales Representative, you'll be the face of arenaflex, and your interactions with customers will be critical to building trust and loyalty. If you're a critical thinker who is able to balance multiple projects and prioritize tasks effectively, we'd love to hear from you!

Key Responsibilities

As a Customer Service/Inside Sales Representative, you'll be responsible for:

• Providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner
• Collaborating with our Outside Sales Representatives to gather information and provide quotes to customers
• Maintaining accurate records and updating customer information using industry-based software programs
• Preparing and presenting quotes to customers, ensuring that all necessary information is included
• Assisting customers with questions and concerns about their orders
• Performing administrative and office support activities, such as data entry and filing

Essential Qualifications

To be successful in this role, you'll need:

• Advanced Microsoft Office skills, including Excel, Word, and Outlook
• Excellent verbal and written communication skills, with the ability to express empathy and understanding when communicating with customers
• Strong attention to detail and great follow-through ability
• Ability to self-motivate and work independently in a fast-paced environment
• Proactive approach to customer service, with a focus on anticipating and meeting customer needs

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience in the construction industry or a related field
• Knowledge of engineered wood roof and floor trusses
• Familiarity with industry-based software programs
• Bilingual or multilingual skills

Benefits and Perks

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• Medical, dental, and vision insurance
• FSA health and dependent care
• Group-term life insurance
• Voluntary life insurance
• Employee assistance program
• 401(k) with company match
• PTO
• Paid holidays
• Paid sick leave
• Paid bereavement leave
• Matching charitable giving program - over $300 per year
• Continuing education reimbursement
• Employee referral bonus
• Eligible for commission based on quarterly sales
• Issued a company cell phone

Career Growth Opportunities

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Continuing education reimbursement
• Opportunities for advancement and career growth

Work Environment and Company Culture

Our office is a dynamic and collaborative environment, where teamwork and communication are essential. We're a company that values diversity and inclusion, and we welcome applications from individuals of all backgrounds. Our company culture is built on the values of integrity, customer satisfaction, and teamwork.

How to Apply

If you're a motivated and organized individual who is passionate about delivering exceptional customer service, we'd love to hear from you! Please submit your application and resume today, and join our team at arenaflex. Apply Job! Apply for this job