Experienced Customer Service Representative – Digital Healthcare Concierge

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care to all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights to direct employees to higher quality and lower cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team. We're looking for a full-time Customer Service Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. As a Concierge Associate, you'll serve as the voice of arenaflex, providing exceptional service and support to our members. If you're passionate about delivering quality service, helping people solve their problems, and are eager to grow within a rapidly evolving startup environment, we encourage you to apply.

About the Role

As a Customer Service Representative, you'll be responsible for delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider. You'll become an expert on arenaflex's product, operations, and the needs of our members, ensuring that you're always equipped to provide the best possible support. This role is a jumping-off point for growth within the company, offering opportunities for professional development and advancement.

Responsibilities

* Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider

• Follow best practices for handling member inquiries, suggesting improvements as needed
• Maintain a high level of organization within arenaflex's platform and tools, including Zendesk and G Suite
• Relay member feedback to product and operations teams to improve arenaflex's solution
• Triage and escalate complex and urgent member care needs
• Maintain a detail-oriented working knowledge of employer health benefits and insurance

Ideal Candidate

* Bachelor's degree

• Passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure
• Excellent written and verbal communication skills
• High level of process-orientation, digital organization, and resourcefulness
• Desire to work in a rapidly evolving startup environment
• Desire to be a part of our mission to improve the healthcare system

What We Offer

* Competitive salary range: $19-22/hour (non-negotiable)

• Eligibility to participate in our equity incentive and competitive benefits plans
• Opportunity to grow within a rapidly evolving startup environment
• Collaborative and dynamic work environment
• Flexible remote work arrangement
• Professional development and advancement opportunities

About arenaflex

arenaflex is a rapidly growing startup committed to transforming the healthcare economy. We're backed by top-tier venture capital firms and are dedicated to delivering high-quality and affordable care to all. Our innovative approach helps employers restructure their healthcare benefits, providing clear incentives and data-driven insights to direct employees to higher quality and lower cost healthcare providers.

Work Environment and Culture

At arenaflex, we value diversity, equity, and inclusion in the workplace. We're committed to creating a collaborative and dynamic work environment that fosters growth, innovation, and excellence. Our team is passionate about delivering exceptional service and support to our members, and we're seeking like-minded individuals to join our team.

Equal Employment Opportunity

arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Accommodations for Qualified Individuals with Disabilities

arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Beware of Job Scam Fraudsters

arenaflex is committed to protecting our candidates from job scam fraudsters. Our recruiters use arenaflex email addresses exclusively, and we do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].

Apply Now

If you're passionate about delivering exceptional service, helping people solve their problems, and are eager to grow within a rapidly evolving startup environment, we encourage you to apply. Please visit our website to submit your application: Apply Job! Apply for this job