Experienced Online Chat Specialist – Customer Service Representative at arenaflex
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and enthusiastic Online Chat Specialist to join our team. As a key member of our customer service department, you'll play a vital role in providing top-notch support to our clients and their customers, helping to build strong relationships and drive business growth.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. With a strong focus on technology and customer-centricity, we're constantly pushing the boundaries of what's possible in the world of customer service. Our team is made up of talented individuals who share our vision and are dedicated to making a real difference in the lives of our customers.
Job Summary
As an Online Chat Specialist at arenaflex, you'll be responsible for providing exceptional customer support to our clients and their customers through our online chat platform. You'll be the first point of contact for many of our customers, and your role will be to provide quick, accurate, and friendly assistance to help resolve their queries and concerns. You'll work closely with our Online Chat Manager to ensure that our customers receive the best possible service, and you'll be expected to continually demonstrate your ability to stay calm under pressure while providing enthusiastic customer service.
Responsibilities
As an Online Chat Specialist at arenaflex, your key responsibilities will include:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary
- Building relationships with new customers to better understand and meet their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience
- Strong communication and interpersonal skills, including written and verbal
- Upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- Upbeat, positive, kind, and empathetic personality
Additional Information
As an Online Chat Specialist at arenaflex, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Available Shifts and Compensation
We have available shifts all days of the week, and compensation is $35.00 - $50.00/hour.
Why Join arenaflex?
At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we're committed to providing them with the tools, training, and resources they need to succeed. If you're a motivated and enthusiastic individual who is passionate about customer service, we'd love to hear from you!
How to Apply
If you're interested in joining our team as an Online Chat Specialist, please submit your application through our website. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement.
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