System Engineer I

OpenTable is an industry leader in the restaurant technology space, committed to helping restaurants thrive. The Systems Engineer I will focus on IT Operations Management and IT Service Management, building workflows, administering tools, and ensuring operational excellence within the Corporate IT team.

Responsibilities

• Build, maintain, and iterate on Freshservice ticket automations, notification templates, and support workflows (including Service Desk and Knowledge Base) to reduce handle time and improve deflection
• Administer and support Google Workspace (groups, OUs, licensing, Drive/Chrome configuration), ensuring reliable day‑to‑day operations and adherence to configuration standards
• Support and configure Slack and Zoom (including Zoom Rooms/webinar and related integrations), partnering with security and brand teams on compliance and approval procedures
• Contribute to clean, up‑to‑date support knowledge (solutions/KB) and service metadata to improve ticket deflection and team consistency
• Collaborate with ITSM/IAM on onboarding/offboarding and birthright access automations; integrate service desk workflows with identity lifecycle and downstream APIs where appropriate
• Track and improve ticket metrics/SLAs, implement reporting, and use data to drive incremental process and automation improvements
• Participate in the ticket queue for escalations and contribute to regular scrum delivery

Skills

• Demonstrated experience with workflow building and automation in service desk platforms and identity provider platforms (Okta, Google Workspace and Freshservice preferred; comparable tools considered)
• Hands‑on Google Workspace Admin experience (groups, OUs, policy/config, licensing) supporting a global user base
• Practical familiarity with Slack and Zoom administration in an enterprise setting (policies, integrations, room/webinar basics)
• Intermediate scripting or automation skills (e.g., Python, PowerShell, or shell), plus comfort working with APIs and webhooks to connect tools and reduce manual work
• Strong customer focus, clear written communication, and the ability to follow well‑defined procedures while escalating edge cases appropriately—consistent with System Engineer I expectations
• Familiarity with AI-driven tools and technologies, including AI-based automations, chatbots and intelligent workflows, to enhance operational efficiency and end-user support
• Experience with Okta (admin, policy basics) and Okta Workflows to support lifecycle and access automations alongside IAM
• Experience with Entra IDP (admin, policy, app registration basics) and conditional access policies to support lifecycle and access automations alongside IAM
• Familiarity with Atlassian Access governance and SaaS SSO patterns
• Experience with Google Cloud Platform (IAM administration, policy and governance)
• Exposure to asset logistics, ticket SLAs/reporting, and knowledge lifecycle processes

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

Company Overview