Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we're committed to recovering payments on damage claims and ensuring that the party responsible pays for the damage caused. Our team is dedicated to upholding our Core Four principles: Process, Results, Culture, and Experience, which have enabled our current and future success. We're a dynamic and supportive organization that values a healthy work-life balance, and we're excited to welcome a talented and motivated individual to our team. As a First Notice of Loss (FNOL) Customer Service Representative, you'll play a critical role in providing quality inbound communication services while recording FNOL claims. If you're a customer service professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team and thrive in a comfortable and casual work environment.
About arenaflex
arenaflex is a leading provider of subrogation services, trusted by subrogation companies to recover payments on damage claims. We're committed to providing excellent customer service to both our customers and the other parties involved in a claim. Our team is passionate about throwing company events that bring us together and celebrate each other's achievements, and we're big on giving back to the community through volunteer events throughout the year.
Our Core Four Principles
Our dedication to practicing our Core Four principles has enabled our current and future success:
- Process: We're committed to efficiency and effective processes that drive results.
- Results: We strive to deliver exceptional outcomes and exceed our customers' expectations.
- Culture: We value a positive and supportive work environment that fosters collaboration and teamwork.
- Experience: We're dedicated to providing our customers with a seamless and personalized experience.
Join Our Team
As a First Notice of Loss (FNOL) Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer service. We're looking for someone who is comfortable receiving inbound calls and can positively interact with our customers. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team.
Key Responsibilities
As a First Notice of Loss (FNOL) Customer Service Representative, your key responsibilities will include:
- Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicating effectively while entering data accurately into a customized database
- Reporting underground damage to locate companies when applicable
- Providing outstanding service to customer representatives
- Analyzing photos and mapping the correct location
Tiered Support Bonus System
We offer a tiered support bonus system that rewards our team members for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, and bonuses are paid per pay period on the paycheck following the period in which they are earned. The bonus levels are as follows:
- Level 1: $105
- Level 2: $150
- Level 3: $205
FNOL Incentive Program
Our FNOL Incentive Program is designed to reward high-performers with an opportunity to earn more per month, in addition to our tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10.
Required Skills & Abilities
To be successful in this role, you'll need to possess the following skills and abilities:
- Ability to type a minimum of 55 wpm, error-free
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
Experience
We're looking for someone with 6 months to 1 year of previous customer service call center experience. Experience with Microsoft Teams is a plus. A High School Diploma or equivalent is required.
Perks
As a member of our team, you'll enjoy the following perks:
- Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
Pre-employment Requirements
Pre-employment drug screenings and criminal background checks are mandatory.
Benefits
arenaflex offers a full menu of benefits, including a matched 401k.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team. Please visit our website to submit your application: Apply Job! We look forward to welcoming you to our team! Apply for this job