Experienced Live Chat Agent – Customer Support & Sales Excellence at arenaflex

Join arenaflex, a dynamic and innovative company, as we seek an experienced Live Chat Agent to join our team. As a key member of our customer support and sales excellence team, you will play a vital role in delivering exceptional customer experiences and driving sales growth. If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services in the entertainment and events industry. With a strong commitment to excellence and customer satisfaction, we strive to create unforgettable experiences for our clients and their guests. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our dynamic and growing organization.

Job Summary

As an experienced Live Chat Agent at arenaflex, you will be responsible for providing top-notch customer support and sales expertise to our clients and their guests. You will work closely with our property management team to understand demographics, branding, and booking objectives, and assist in sharing information with Contract Managers for various venues. Your primary focus will be on executing the sales strategy, setting sales goals, and ensuring the sales team's understanding of new products and providing product feedback.

Key Responsibilities

* Ensure all agent vendors understand and execute the sales strategy and set sales goals for the agent vendors

• Work in an integrated manner with property management to understand demographics, branding, and booking objectives
• Assist booking team in sharing information with Contract Managers for various venues, including drafting, tracking, and summarizing deal points
• Serve as arenaflex's liaison to the talent and coordinate flawless execution of audition process
• Perform tasks that require standing and/or moving at a fast pace for periods of up to eight hours
• Create and manage reports and spreadsheets as needed to track various booking and scheduling activities
• Prepare order to replenish stock at bar to pre-determined par levels
• Provide day-to-day support of all event scheduling and booking functions, including pro formas, offers, tour histories, event-related contracts, and post-event summary
• Host industry & civic leaders at world-class events
• Maintain agent channel portfolio effectively to avoid potential conflicts with other sales team members
• Ensure the sales team's understanding of new products and provides product feedback
• Motivate a team of sales professionals to meet or exceed sales goals
• Achieving or exceeding planned sales budget for the agent channel by training, motivating, and monitoring all agent vendors
• Maximize sales opportunities, ensure high-quality product delivery, and customer service
• Assist in finding, securing, and on-boarding outside vendors to perform in the park or at special events
• Navigate in, on, or around scenic elements associated with specific shows and acts in potentially dark and restricted spaces

Essential Qualifications

* 2+ years of experience in customer support and sales, preferably in the entertainment and events industry

• Proven track record of delivering exceptional customer experiences and driving sales growth
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills, with the ability to create and manage reports and spreadsheets
• Experience with CRM software and other sales tools
• High school diploma or equivalent required; bachelor's degree preferred

Preferred Qualifications

* Experience working with agent vendors and talent

• Knowledge of the entertainment and events industry, including demographics, branding, and booking objectives
• Experience with contract management and negotiation
• Strong leadership and motivational skills, with the ability to motivate a team of sales professionals
• Experience with event planning and execution
• Familiarity with scenic elements and restricted spaces

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Strong leadership and motivational skills
• Experience with CRM software and other sales tools
• Ability to navigate in, on, or around scenic elements associated with specific shows and acts in potentially dark and restricted spaces
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Live Chat Agent, you will have opportunities to:

• Develop your skills and expertise in customer support and sales
• Work with a dynamic and innovative team to deliver exceptional results
• Participate in training and development programs to enhance your knowledge and skills
• Collaborate with cross-functional teams to drive sales growth and customer satisfaction
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values creativity, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional results, and we strive to create a work environment that is inclusive, supportive, and fun. As a Live Chat Agent, you will be part of a fast-paced and energetic team that is dedicated to excellence.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $18 - $30/Hour
• Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off
• Perks: Flexible work arrangements, professional development opportunities, and a fun and supportive work environment

How to Apply

If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to speaking with you soon! Apply Job! Apply for this job